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(Junior) Customer Service Representative
hace 4 meses
Holidu is one of the fastest-growing travel tech companies worldwide. With more than $100M in funding to date and an international team of travel and technology enthusiasts, our mission is to finally make the search and booking of vacation rentals easy. With our search engine for vacation rentals Holidu we help travelers book the ideal accommodation for the lowest price, and through our software-and-service solution Bookiply we also support vacation rental owners in multiplying their bookings with less work. Do you want to have an impact on millions of travelers worldwide? Then pack your bag, hop on board and get ready for takeoff
Your future teamOur customer happiness team is united by an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. The team also very much likes spending time together, sharing food and doing fun team events.
Your role in this journeyYou will support hosts to manage their properties on various channels including booking.com and airbnb.You will support guests to manage their bookings efficiently via phone, e-mail and Whatsapp.You will communicate with our partners such as booking.com and airbnb to solve problems in the booking process.You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Holidu product every day.You will play an active part in finding ways to continuously improve our customer satisfaction.You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.Your backpack is filled withNear-native English skills. Proficiency in any additional languages is a plus.Friendly, team-work oriented personality and strong communication skills.Customer-focused mindset with great problem solving skills.First experiences in customer service or in the hotel industry are a plus.Willingness to work on weekends (with balance days during the week or additional holidays).Ambitious, humble and eager to learn.Our adventure includesHave an impact on the millions of people using our product every month.Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.Connect and have fun with international, diverse and yet like-minded people at work, regular events and weekly office days with your team.Get to know the world with our flexible home office policy and the opportunity to work from other local offices.Go traveling for 23 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Holidu Homes.Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu.Want to travel with us?Apply online on our career page Your first travel contact will be Lena from HR.
We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. Please feel welcome to submit your application without a photo and details on your gender, date of birth, marital status and nationality. If you have a disability or special need that requires accommodation, please let us know.
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