Customer Care Intern

hace 1 mes

Barcelona, España Criteo A tiempo completo

As a Customer Care Intern, you will play a vital role supporting Criteo's growth by serving as the first point contact across a range of Criteo's advertisers and across various topics. This role offers the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team
Deliver excellent customer service while troubleshooting and addressing technical, creative, financial and campaign setup related advertiser requests. Escalate the performance related questions internally, to the Account Strategy team. Educate advertisers on Criteo's Management Center functionality and best practices, partner with our product teams to deliver feedback to enhance and evolve Criteo's platform Provide first-level troubleshooting for Criteo products and features via email or chat. Provide an excellent operational service to our European clients by applying SLAs and demonstrate prioritization skills. Working with partner teams (Technical Solutions, Creative Services) to escalate client requests that cannot be resolved without internal support. Become a master CRM user, proficient in updating fields, creating and managing Insertion Orders Be part of a multinational Customer Care Team responsible for all European clients where collaboration, communication and teamwork are key. Track the customer support efficiency metrics (reply time, resolution time, CSAT) while ensuring you follow this in your day to day. Who You Are: Fluency in English and Italian (Spanish will be a plus) Passion for solving problems, simplifying complex topics, and helping people walk away happy Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail A love for working collaboratively across multiple teams Ability to learn quickly and thrive in fast-paced environment Self-driven, comfortable working and navigating ambiguous challenges autonomously Enjoys thinking outside the box, and loves driving results for clients and has desire for more information Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better Enthusiasm for client education and empowerment We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application
Who We Are: Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us: At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
Perks & Benefits for all Criteos. Happy people make healthy teams, so we value employee well-being above all else. Discover the perks & benefits we offer all our Criteos
Flexible Work We believe flexibility and trust are key to building work around your life, and not the other way around. So, you should be free to choose where you work best. Whether you prefer the office or the comfort of your own home, we committ to providing seamless working conditions for all.
As your skills multiply, opportunities do too. So, we care to help you nurture your potential, identify new goals, and define what you want out of your career. Discover how we have diversified our learning resources and training catalog for you to shape greater opportunities. You care for your career growth, and we do too.
We care to build an open future for our community and beyond. Discover how our people fuel our Corporate Social Responsibility from the bottom up, embracing but also embodying and promoting values of diversity, equity, and inclusion through everything they do. Together, we strive to build a future that truly includes everyone.
At Criteo, we believe great people and reliable products are essential to build an open future for all.
Everything you need to know about our culture, vision, values, and how we live them with people, both in and out of Criteo, is in our Culture Book. Discover who we are, what we do, and how we act as a company and as Criteos
Criteo came to spring off of a few great minds, back in 2005. From the start-up incubator to the global company we are now, Criteo has grown, standing now for 37 offices and further coworking spaces across the globe. In Spain, we welcome our Criteos in our bustling office in Barcelona and our long-thriving virtual hub of Madrid. Beyond its renowned warm weather, diverse culture, and dynamic tech scene, Spain is also an amazing place to build a career. Join us to discover how

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