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.Job Summary: As a sales associate, you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and articulating our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.Duties and Responsibilities:CUSTOMER SERVICE Proactively engage and make a connection with customers.Ask questions and listen to customers' needs.Direct customers to merchandise, informing them about upcoming events, promotions, and mobile offers.Provide premier customer service.Cooperate and build positive, inclusive, and respectful relationships; take accountability foryour own actions and outcomes.ORGANIZATION Maintain store appearance.SALES Cross-sell products and know the layout of the store.Make suggestions to customers on the latest trends and current promotions based on their individual needs.Upsell products.Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide customers with product knowledge.Use a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, and debit cards; handle cash including counting money and returning accurate amounts to customers.Complete various forms of paperwork, reports, and reconciliation.INVENTORY Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. Participate in periodic inventories.DEPENDABILITY Adhere to assigned work schedule.Accurate and complete follow-through on work assignments.Other duties as assigned.QUALIFICATIONSPRODUCT KNOWLEDGE/EXPERIENCE Basic knowledge of products and merchandise.Retail experience preferred but not required.COMMUNICATION SKILLS Strong interpersonal and communication skills.Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to effectively communicate with customers, peers, and management.Ability to communicate on the telephone with proper etiquette.MATHEMATICAL SKILLS Basic math functions such as addition, subtraction, multiplication, and division.REASONING ABILITY Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.Ability to work as part of a team and take initiative independent of direct supervision.PHYSICAL DEMANDS WORK ENVIRONMENTThis position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders
