Gcs Ris Support
hace 2 meses
.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionFor our Global Customer Support department, we are looking for a 2nd level Product Specialist for our Roche Information Solutions Products.In this very versatile position you act as supporter, trainer and coordinator at the pivotal point between our global affiliates and our internal departments with the following key responsibilities:Job Description SummaryTo provide technical support and technical training to our affiliates for all digital products. Your high expertise and matrix leadership skills are key to ensure smooth operations of digital products.Main tasks:Providing 2nd level technical and applications support for affiliates and regions to minimize system down times, allowing for a fast workaround or solution & remote support (on-site if required) for local and regional service activities to ensure success in complex repairs, applications, modifications and first installations.Continuous RIS products knowledge acquisition to ensure product support and training readiness.Contributing to the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product- and Marketing Managers and Case Monitoring and Resolution Unit (CMRU) members.Being responsible for maintenance and updating of a product specific knowledge pool and contributes to its content, responsible for correctness of the structure and correctness/relevance of information, sub-processes, i.E. e-learning, service documentation and for definition of and adherence to service, training and support concepts.Writes service relevant information. Maintenance procedures are designed, reviewed and updated. Trainings are executed and supported for end customers, first level support, regional trainers and global staff.Additional tasks:Contributes to initial certification and recertification of global and regional trainers and is responsible for individual steps or update trainings.Supports the professional coaching of certified global and regional trainers.Product Pilots are actively supported as well as First Customer Monitoring.Contributes to the creation of preliminary documentation and FAQs for launch preparation.Creates, reviews and maintains training content and training documentation for job oriented trainings and dedicated systems according to the training concepts.Operator Manuals are reviewed for content.Evaluates the need, writes, publishes and maintains Service Notifications
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Gcs Ris Support
hace 1 mes
Valencia, España F. Hoffmann-La Roche A tiempo completo.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Gcs Ris Support
hace 3 meses
Valencia, España Roche A tiempo completo.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Gcs Technical Content Manager
hace 1 mes
Valencia, España Roche A tiempo completo.The Position GCS Technical Content Manager (m / f / d) Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. We set the standards of innovative and best-in-class service...
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Solution Specialist, Global Customer Support
hace 3 semanas
Valencia, España Roche A tiempo completo.Solution Specialist, Global Customer Support (GCS) Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and...
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Solution Specialist, Global Customer Support
hace 2 semanas
Valencia, España F. Hoffmann-La Roche Gruppe A tiempo completo.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Global IT Support Specialist
hace 3 semanas
Valencia, Valencia, España Cai A tiempo completoJob Title: Global IT Support SpecialistAbout the Role: We are seeking a highly motivated and experienced Global IT Support Specialist to join our team at Cai. As a Global IT Support Specialist, you will provide dedicated technical support to our Guest Accounts Purser team, ensuring seamless operation of all systems used for managing guest folio accounts.Key...
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Systems Analyst
hace 1 mes
Valencia, España Cai A tiempo completo.Req number: R4034Employment type: Full timeWorksite flexibility: RemoteWho we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...
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Systems Analyst
hace 2 meses
Valencia, España Cai A tiempo completo.Req number: R4034 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...
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Chapter Lead Digital Solutions
hace 6 días
Valencia, España F. Hoffmann-La Roche Gruppe A tiempo completo.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Global Core Laboratory Solutions Expert
hace 3 semanas
Valencia, Valencia, España Roche A tiempo completoCompany OverviewRoche fosters a culture of diversity, equity, and inclusion, reflecting the communities we serve. As a global leader in healthcare, we recognize that diversity is crucial to our success. We believe that inclusion is key to understanding diverse healthcare needs. Our team is passionate about delivering exceptional care and welcomes individual...
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Digital Quality Assurance and Innovation Lead
hace 3 semanas
Valencia, Valencia, España Roche A tiempo completoAt Roche, we are passionate about transforming patients' lives. As a Digital QMS Quality Partner, you will play a vital role in ensuring the quality of our products and services.About RocheWe are a leading global healthcare company committed to pushing the boundaries of medical innovation. Our mission is to improve the lives of millions of people worldwide...
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Process Excellence And Digital Qms Quality Partner
hace 3 meses
Valencia, España Roche A tiempo completo.The PositionWho We AreAt Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world.That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.We do this today to build a...
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Process Excellence And Digital Qms Quality Partner
hace 1 semana
Valencia, España Roche A tiempo completo.The Position Who We Are At Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a...
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Global Solution Architect for Automated Laboratories
hace 3 semanas
Valencia, Valencia, España F. Hoffmann-La Roche Ag A tiempo completoCompany Overview: F. Hoffmann-La Roche Ag is a global leader in the pharmaceutical industry, committed to innovation and excellence. Our company fosters diversity, equity, and inclusion, reflecting the communities we serve. We believe that embracing individuality and sharing a passion for exceptional care are key to our success.About the Role: As a Solution...
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Field Service Technician
hace 4 meses
Valencia, España Philips A tiempo completo**Job Title**: Field Service Technician **In this role, you have the opportunity to** Provide technical support & will work on the customer premises including: installations, maintenance & reparation. **The location is Elche or within commutable distance.**: **You are responsible for** - Identify stakeholders in other departments, outside radiology, to...
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Wfb-97 | Tools
hace 1 mes
Valencia, España Roche A tiempo completo.Detalles del empleo Tipo de empleo:- Jornada completaUbicación:Sant Cugat del Vallès, Barcelona provinciaDescripción completa del empleo Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to...