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col-wideJob Description:
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.Key Responsibilities:- Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)- Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution- Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer- Drive revenue promoting preferred suppliers when applicable- Assistance around travel: Visa, clearance of invoices, refunds/cancellations- Exceeding expectations in regard to service and quality delivered to clients- Observing standards/guidelines- Ability to work in a goal-oriented service environment (KPIS)- Takes the initiative to assist team members and managementKey Qualifications:- Minimum 4 years' experience in Amadeus.- AMADEUS proficiency in creating air, hotel and car bookings is a must- Bachelor level degree appreciated- Native or full working proficiency in the asked language: Spanish. good level of English.- Minimum of 4 years´ experience in a similar position within the business travel industry- Strong customer service skills with orientation on quality- Both excellent written and verbal communication skills- High knowledge of international geography- Positive and proactive attitude- Strong problem solving and/or critical thinking skills- Ability to work on own initiative or as part of a team where required- Used to working in a multinational environmentThis is an On site position in Arteixo - Galicia (Spain); working hours are from 11:00 to 20:00 with 1 hour lunch break.LocationSpain - BarcelonaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much moreWe are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consultGBT Recruitment Privacy Statement.
