Payments Product Expert

hace 2 meses


Madrid, España Ing Bank N.V. A tiempo completo

.At ING we are looking for a Payments Product ExpertYour role and work environment:We are looking for a talented and enthusiastic Payments Product Expert to join our Payments Delivery Area Team of Core Banking and Clients Tribe Spain.The responsibility of this team is to provide the best solution for Payments considering customer needs, market behaviors, regulations, and user requirements, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that's our DNA.Your key responsibilities:As a Payments Product Expert in Payments Clearing you will:Provide a broad knowledge on ING products, services, channels, and local Payments Regulations.You are part of the delivery team to define functional requirements, participation in testing and support before the Go-live.You control the process of the Clearing systems, solve the incidents in case of errors, provide the information and help to the support teams or the providers.You identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations. You represent the voice of the customer (External and internal) improving the processes.You analyze data to extract operational information for decision taken, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc..). Analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency.You collaborate / day-to-day teamwork with suppliers. Detect incidents in the processes of external providers, report incidents and track them. Track processes with suppliers, propose improvement measures and measurements that establish the effectiveness of the actions implemented.You are responsible for improving the service with an end-to-end mindset, for the day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.What are we looking for?Bachelor's degree between 5/7 years of experience managing complex projects.Strong English is a must have.Customer focused and results-oriented person.Strong effective presentations skills.Excellent communication skills.Adaptability: be flexible and adaptable to changing circumstancesPrioritization: Strong prioritization skills and ensure the team focuses on delivering high-impact results.Risk Apetite Management: Identifying potential risks in an offshore setup and implementing measures to mitigate them ensures smoother project execution.Deadlines Management: Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.Stakeholder Management: Engaging and managing stakeholders effectively for successful project outcomes



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