Customer Care Assistant Para Ecommerce
hace 5 meses
En REDCAST HERITAGE, somos **apasionados por el denim** y estamos comprometidos con la transmisión de su **tradición y valores.**
Nuestro **propósito** es ayudar a mantener el **legado artesanal del denim** de una forma consciente, ofreciendo productos únicos y atemporales que envejecen de la mejor manera posible. Nuestra misión es descubrir, seleccionar y compartir con el mundo los tesoros de la cultura del denim, **transmitiendo de persona a persona los valores y tradiciones** que hay detrás de cada una de las marcas que ofrecemos.
En **Redcast Heritage**, estamos buscando a alguien que pueda unirse a nuestro equipo como **Customer Care Assistant** para ayudarnos a mantener nuestro compromiso con la calidad y la atención al cliente. Buscamos a **alguien que comparta nuestra pasión por el denim** y se comprometa a transmitir la riqueza de su cultura al mundo de una forma **consciente y auténtica**.
**¿Cómo va a ser tu día a día?**
- Tu misión será clave al representar la imagen de marca y valores al frente del negocio.
- Serás un pilar fundamental al encargarte de acompañar y ayudar al cliente en su relación con Redcast. Queremos que le ayudes a navegar por todas las marcas y productos que ofrecemos.
- Vas a tener que resolver problemas y hacer seguimiento de las solicitudes de los clientes.
- Vas a encontrarte con muchas variables y casuísticas diferentes.
- Vas a tener que adquirir un amplio conocimiento sobre todo el catálogo de productos que ofrecemos, así como información adicional de cada uno de ellos, como materiales de las prendas y tallaje.
- Vas a tener dos tipos de consultas principalmente:
**Pre-Venta**: consultas genéricas sobre envíos, tallas, disponibilidad de productos, tasas, etc. Aquí es importante que ayudes al cliente a navegar por nuestro universo de productos y muestres la calidad de nuestro servicio.
- Consultas genéricas del servicio como envíos, precios, tasas, etc.
- Consultas sobre producto, principalmente tallas, tejidos, mantenimiento de las prendas, recomendaciones de combinación con otros productos de nuestro sitio web, etc.
- Ayudar a los clientes a navegar por nuestro sitio web y proporcionar información extra sobre nuestros productos.
**Post-Venta**: principalmente cambios y devoluciones, pero también cuidado de materiales, recomendaciones de nuevas prendas y marcas. En esta parte es clave dar tranquilidad a nuestros clientes y asesorarle para que encuentre el producto o la talla que necesita. Es clave explorar en su necesidad y entender sus circunstancias o motivaciones para el cambio o devolución. Detrás de una devolución, siempre hay una nueva consulta.
- Manejar devoluciones y cambios de manera efectiva y eficiente.
- Todo cambio va acompañado de una nueva consulta de pre-venta.
Además, queremos que realices reporting y que proporciones información cualitativa y cuantitativa, que nos des visibilidad sobre comentarios, que transmitas la voz y las sugerencias de los clientes al equipo interno para mejorar continuamente nuestros productos y servicios.
- Ayudar a la mejora de la experiência del cliente cada día. Ser proactivo, desarrollando encuestas a los clientes para recabar información sobre su experiência de compra.
- Identificar problemas más comunes y entender sus necesidades.
- Trabajar en estrecha colaboración con el equipo de marketing para desarrollar y ejecutar campañas dirigidas a aumentar la fidelidad de los clientes.
- Estar al día de las tendencias del sector y de las mejores prácticas relacionadas con la experiência y la fidelización de los clientes.
- En Redcast somos un equipo pequeño que trabaja de forma colaborativa y todos nos ayudamos a todos. Es probable que tengas que ayudar a alguna de las otras áreas de la empresa con tareas como, preparar paquetes, ordenar el almacén, o mantener el visual del showroom ordenado, por ejemplo, siendo partícipe de cross-trainings periódicos.
**¿Cómo son nuestros clientes?**
Es un perfil comprometido con lo que consume, ya sea por sostenibilidad, respeto por el proceso o valor por la calidad. Son conscientes de que lo que paga es lo que vale, pero también por eso exige en servicio y atención.
- Su estilo de consumo está basado en la calidad y el buen servicio en general no solo en la ropa.
- No se dejan llevar por la tendencia pero es gente informada que sabe qué está pasando.
- Tienen una relación fiel con nosotros y sobre todo a un tipo de servicio y calidad, no tanto a las marcas.
- Se inspiran a través de Instagram, revistas "especializadas", podcast, newsletters, viajes, documentales, libros...
**¿Qué habilidades estamos buscando?**
- Iniciativa, transparencia y orden.
- Enfocado en la relación y no solo en la transacción.
- Atención al detalle y procesos de mejora continua.
- Experiência previa en atención al cliente en un entorno de ecommerce.
- Capacidad de establecer y desarrollar relaciones sólidas con los clientes.
- Excelentes ha
-
Live-In Care Assistant
hace 2 meses
Madrid, España Bluebird Care A tiempo completoBluebird Care are proud to be rated outstanding by the CQC.A rating that was awarded to us due to the way we care for both our staff and our customers.While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches.What we do We're committed to keeping elderly and vulnerable people...
-
Live-In Care Assistant
hace 2 meses
Madrid, España Bluebird Care A tiempo completoBluebird Care are proud to be rated outstanding by the CQC.A rating that was awarded to us due to the way we care for both our staff and our customers.While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches.What we do We're committed to keeping elderly and vulnerable people...
-
Care Assistant
hace 1 mes
Madrid, España Bluebird Care A tiempo completoFull time carer required to provide support to a young and sociable disabled lady. 12hrs day or night shifts in the heart of Hammersmith. The candidate must be bubbly, talkative, proactive and energetic with the ability to prepare fresh meals. ASAP start. Roles and Responsibilities as a Care Assistant Providing personal care duties Administering medication...
-
Care Assistant
hace 1 mes
Madrid, España Bluebird Care A tiempo completoFull time carer required to provide support to a young and sociable disabled lady. 12hrs day or night shifts in the heart of Hammersmith.The candidate must be bubbly, talkative, proactive and energetic with the ability to prepare fresh meals. ASAP start.Roles and Responsibilities as a Care AssistantProviding personal care dutiesAdministering medicationManual...
-
Live-in Care Assistant
hace 2 meses
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we’re committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-in Care Assistant
hace 2 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we’re committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-In Care Assistant
hace 3 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we're committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-In Care Assistant, Crewe Area.
hace 3 semanas
Madrid, España Bluebird Care A tiempo completo.Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? Here at Bluebird Care territory, we're committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Care Assistant
hace 2 meses
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
-
Live - In Care Assistant (Staffordshire Moorlands)
hace 2 meses
Madrid, España Bluebird Care A tiempo completo.Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK.But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
-
Live-In Care Assistant
hace 3 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we're committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Female Live-In Care Assistant
hace 3 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareAt Bluebird Care Coleraine we are committed to providing the highest quality of care to our Customers enabling them to remain independent in the comfort of their own homes.We are passionate about making a difference in our Customers lives, offering reassurance to families knowing that their loved-ones are well cared for, and, we are...
-
Live-in Care Assistant, Crewe area.
hace 2 meses
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we’re committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-in Care Assistant, Macclesfield area.
hace 2 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we’re committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-In Care Assistant, Macclesfield Area.
hace 3 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we're committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-in Care Assistant
hace 2 meses
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we’re committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-in Care Assistant
hace 2 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?Here at Bluebird Care territory, we’re committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Care Assistant
hace 2 meses
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to...
-
Care Assistant
hace 2 semanas
Madrid, España Bluebird Care A tiempo completoProviding Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to...
-
Female Live-in Care Assistant
hace 2 meses
Madrid, España Bluebird Care A tiempo completoProviding Quality CareAt Bluebird Care Coleraine we are committed to providing the highest quality of care to our Customers enabling them to remain independent in the comfort of their own homes.We are passionate about making a difference in our Customers lives, offering reassurance to families knowing that their loved-ones are well cared for, and, we are...
