Top Tier Partner Support Representative
hace 2 semanas
.Top Tier Partner Support Representative (German & Polish) page is loaded Top Tier Partner Support Representative (German & Polish) Apply locations Warsaw Valencia time type Full time posted on Posted 30+ Days Ago job requisition id R28318 At Groupon, we're on a mission to become the daily habit in local commerce, aiming to strengthen communities by fostering the success of small businesses. Through connecting people to a vast marketplace of local services, experiences, and goods, we make a significant positive impact on the lives of millions of customers and merchants around the globe. Our culture thrives on innovation, celebrates risk-taking, and rewards success, making Groupon an ideal place for those who want to take greater control of their careers. Join us, and be a part of our global team, which is making a difference in local economies every day.As a Top-Tier Partner Support Representative, your role is crucial in maintaining the high service quality Groupon offers to its merchants. This position involves providing top-tier merchants—our most valued partners—with professional, timely assistance and information to address their inquiries and issues regarding their partnership with Groupon. As the team's responsibilities grow, there will be opportunities to extend support to other merchant segments, in alignment with business needs. Acting in accordance with the company's standards and procedures, you will ensure the best service experience for both merchants and customers.What you'll do:Prioritize and resolve issues from our top-tier merchants across all channels, following current procedures and time standards in German and Polish. As the team's scope expands, support other merchant segments according to business requirement.Collaborate closely with other departments (Sales, Customer Service, Content Operations, Finance, Risk) to provide exceptional service experiences and resolve cross-departmental issues affecting merchants.Serve as a key liaison among various departments to streamline merchant support processes.Participate actively in training sessions, refresher courses, and meetings organized by the QA and Trainers team, as well as supervisors and managers.Stay informed about post-launch deal issues and the best practices for resolving them.Continuously update your knowledge and skills to serve our merchants effectively.We're excited if you have:Proficiency in computer usage, including email, MS Office, and navigating the Windows environment.C2 level proficiency in German and Polish. At least B2 in English.A keen ability to identify the needs of both customers and merchants, with a particular focus on our top-tier partners.A detail-oriented approach to work, ensuring quality in every task.A positive and efficient communication style with coworkers, across all levels and departments.A strong work ethic, characterized by professionalism, integrity, and responsiveness
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Top Tier Partner Support Representative
hace 2 semanas
Valencia, Valencia, España Groupon A tiempo completoTop Tier Partner Support Representative (German & Polish) page is loaded Top Tier Partner Support Representative (German & Polish) Apply locations Warsaw Valencia time type Full time posted on Posted 30+ Days Ago job requisition id R28318 At Groupon, we're on a mission to become the daily habit in local commerce, aiming to strengthen communities by fostering...
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Top Tier Partner Support Representative
hace 3 semanas
Valencia, España Groupon A tiempo completoTop Tier Partner Support Representative (German & Polish) page is loaded Top Tier Partner Support Representative (German & Polish) Apply locations Warsaw Valencia time type Full time posted on Posted 30+ Days Ago job requisition id R28318 At Groupon, we're on a mission to become the daily habit in local commerce, aiming to strengthen communities by fostering...
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