Digital Banking And It Operations Engineer Y-882

hace 4 días


Madrid, España Ares Consultores A tiempo completo

.- Western UnionMadrid, SpainPosted 15 minutes agoPermanentCompetitiveAs a successful operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for customers?
Do you want to continuously expand your technical knowledge?
Want to help lead the engineering of digital banking IT systems and networks?
If so, why not consider joining Western Union's new Digital Banking hub in Madrid as a member of our Digital Banking and IT Operations team?
Western Union powers your pursuit.
We recently launched digital banks and wallets in multiple markets to enhance our customers' experiences with a cutting-edge digital ecosystem.As an IT Operations Engineer for Digital Banking Infrastructure and IT Operations, your primary responsibility will be to establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.Role ResponsibilitiesHelp establish and develop the digital banking infrastructure in the assigned region.Be a strong resource in the regional IT operations team and support maintenance, enhancements, and security.Help address outages, intermittent issues, develop small enhancements, and security patches, and assist in the incremental build-out of banking products.Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.Assist in triage alongside vendor resources.Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.Partner across the organization to optimize and enhance the customer journey.Participate and support the daily triage of any and all customer-related or technical issues with the Digital Banking app or website.Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.Role RequirementsA degree in Computer Science or related fields.Experience setting up and/or running retail banking IT systems and networks preferred.Ability to evaluate business needs and achieve alignment among stakeholders.Excellent verbal and written communication skills.Experience operating in an L1, L2, and/or L3 IT support model.Direct experience with at least 1 of the following technologies:Mulesoft, or similar API Orchestration technologyOutsystems or similar low-code environmentMambu or similar core banking technologyFamiliarity with Javascript, .NET, and Angular or similar programming languages.Experience with SLDC practices, procedures, and code deployment processes.Experience with code release management processes, including approvals through change boards to production code releases.Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems



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