Customer Support Specialist
hace 7 días
.The world doesn't need giant media organizations to tell every story. The world needs millions of creators. Independent voices who bring weird, wonderful stories to life online.We're working to help every creator earn a living.Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We're looking for a Customer Support obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators, more successfully.As Modash is a small team today, we're looking for someone passionate about providing a top-tier customer experience while being able to take ownership and improve our current operations.Here are some things you might do in a week as a Customer Support Specialist at Modash:Cover Support queries and work closely with our B2B customers to solve problems on the flyBe accessible to our customers both via chat and emailFeel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short videoTackle technical and non-technical support inquiries with a breezePut love into making your life more efficient while continuing to build a strong knowledge baseBrainstorm creative ideas with your team to make our operations even betterEnjoy collaborating and work closely with the Success team and other departments to resolve issues to enhance our customer experienceWe don't expect you to:Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday workFigure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry rideRequirementsBe passionate about what you do. Solving everything from small words of wisdom to complex challenges for our customers drives you.Interacting with business customers via chat and email is your bread and butter as this is exactly what you've done before as well. If you can add some technical problem-solving to the mix, we are more than excited about meeting you.You are praised for your excellent communication skills no matter the medium you're interacting with people in.While we might not want to turn to you with questions related to the Oxford comma, we do want to be constantly amazed by the exceptional level of your English skills.You have Intercom or tool similar to it on your belt buckleYou share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your own unique voice as a Modashian.While we don't expect you to be experienced in influencer marketing, we do hope that the idea of learning more about it is thrilling for you.Be open to working flexible hours, including some evenings and weekends
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