Gac Service-Customer Project Manager
hace 3 meses
¿Do you dare to lead the digital transformation to create a more sustainable world?
At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you
What will you get?
Seeking an experienced Senior Program Manager to manage complex contract and modernization projects on installed base customer sites.
The candidate will interact with and manage all Schneider Electric stakeholders to ensure overall customer satisfaction. The PM will develop, with the Business, customer engagement in more recurring business.
Mission:
Manage large Customer projects (Category A or B service projects) following applicable company policies and processes (main one being CPP: Customer Project Process).
Lead functionally the project team ( Manage the relationship with the customer and third parties within project scope and be accountable for the execution of the project in line with the contract.
Contribute to project managers community of practice.
The PM should show strong leadership and business acumen.
Goal is to meet 5 main objectives:
Ensure high Customer satisfaction
Successful project execution to fulfill scope, specification compliance, and schedule
Efficient project control and monitoring including appropriate risk & opportunity management
International coordination with countries to support the customer all over the world
Drive operational excellence and continuous improvement initiatives
Main tasks:
Serve as the primary point of contact for the customer's operations, building and maintaining strong relationships.
Lead and coordinate all activities related to our engagement with the global customer's operations, project execution, and ongoing post-sales support.
Allocate resources effectively to meet project deliverables and customer's needs, ensuring optimal collaboration, communication, and utilization of resources.
Actively engage with the customer to understand their operational needs, collecting their feedback to drive continuous improvement in our operations.
Establish a clear internal process for global emergency response, warranty questions, technical questions, quality issues, etc. to support the customer's operations.
Monitor project progress and post-sales support cases including emergency response, warranty, technical questions, quality issues, etc. identifying areas for improvement and implementing corrective actions as needed.
Collaborate with cross-functional global teams, including sales, project managers, operations, business leaders, etc. to ensure agile multi-country collaboration service execution and post-sales support.
Drive operational excellence and continuous improvement initiatives to enhance service quality and efficiency, ensuring customer satisfaction.
Requirements:
Engineer or Business school master
5+ years experience in Project Management (within the electrical distribution field)
Knowledge of functional Management with a multi-jobs team
Capability to interact with customer C-level
Customer Relation Management
Detection of new opportunity
English language is a MUST
Well organized personality able to work without permanent supervision
High commitment to work, proactive approach and flexibility, goal-oriented & reliability
Customer approach, team spirit, and good communication and presentation skills
Understanding of contractual and legal aspects
Experience and understanding of project risk management/mitigation techniques
Open for frequent international business trips
Why Schneider Electric?
As a proudly people-focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life.
Great people make Schneider Electric a great company.
Disclaimer
We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you
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