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Engagement Delivery Lead
hace 2 meses
ENGAGEMENT DELIVERY LEAD
Location: Spain
As Engagement Delivery Lead you will participate in Level 2 & 3 support activities, IAM platform operations, Application/system onboarding into IAM/PAM solution, and Engineering work.
What will make you successful in this position?
Extensive experience on IAM support / operations / engineering managed services engagement delivery
Strong knowledge of the following technology stack: SailPoint IdentityNow, CyberArk, Ping, Entra ID, AD, AWS IAM and PKI (Microsoft, Digicert & Entrust)
Strong knowledge of IAM processes and controls.
Good experience in providing advisory services to client on IAM/PAM.
Strong ability to build trust relationship with customer
Strong capacity to manage customer expectations
Strong collaboration mindset
Strong written and verbal communication skills (Spanish & English).
Strong desire to deliver high quality solutions and continuously improve quality of services.
Nice to have: Agile methodology
Nice to have: DevOps
What will be your mission?
Be the point of contact for the client with regards to engagement
Provide reporting on project execution
Manage risks and associated mitigation plan
Monitor and report on SLA adherence, define and track improvement action plan
Ensure the team has the right skills to deliver the services, handle staffing
Conduct capacity planning exercise and manage demand
Drive continuous improvement (efficiency, productivity and ticket reduction)
Support the team to overcome issues
Provide advisory on IAM to the client (organization, processes and tools)
Apply for this position if you want to remain a successful professional surrounded by a healthy and trendy environment.
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