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hace 3 meses

Barcelona, España Clarivate Analytics A tiempo completo

.Implementation Consultant (Life Science & Healthcare) We are looking for an Implementation Consultant to join our Product team in Barcelona.As an Implementation Consultant, you'll be interacting with our customers. This is a great opportunity to work with our global accounts and their internal teams to implement Drug Safety Triager (DST). The Drug Safety Triager is our next-generation pharmacovigilance (PV) literature monitoring software, created to help life sciences organizations meet their regulatory requirements for pharmacovigilance. The Drug Safety Triager streamlines literature screening workflows through automation, configurability, and an intuitive user interface.About You – Experience, Education, Skills, And Accomplishments5+ years' experience as an Implementation Consultant or similarBachelor's degree or higher or equivalent experienceExperience in working closely with global customers on international projects with multiple teams.Experience leading customer discussions to walk through requirements, conduct product demos, and provide solutions to customer problems.Relevant project experience, working with project management, engineering, and quality assurance.It would be great if you also haveExperience working in the life science industry, implementing processes and configurations related to pharmacovigilance or a related area.Detail-oriented and desire to become a product subject matter expert in the field of pharmacovigilance for medical literature monitoring.Relevant experience working in a GxP or related environment with SOPs, change control, and work instructions.Professional experience working with or supporting commercial software products.Ability to manage several complex tasks concurrently and meet deadlines.Ability to plan and execute creative solutions to complex challenges, including advising on best practice approaches and integrations with the customer's systems.Create clear presentations and communications to a given audience, i.E., management, peers, and external customers.What will you be doing in this role?Perform product configuration based on customer requirements, including planning and executing solutions to complex challenges and first-time system integrations. Create and edit a data gathering workbook, run configuration workshops.Work closely with product, sales, technology, development operations teams, and project management.Interpret and understand customer requirements and workflows and translate them into solutions that accelerate implementations.Perform and document implementation tasks using defined procedures and systems.Work in JIRA to create tasks, collaborate, and support, including creating Change Control Requests.Support customers during hyper-care after go-live to ensure successful implementation.Contribute to the development and improvement of overall processes and procedures.About the teamYou'll be reporting to our Product Management Director based in the US

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