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hace 2 semanas

Barcelona, España Rank Group A tiempo completo

.Rank International/YoBrands (part of Rank Group) are a leading online gaming operator, with its own Bingo, Roulette and Video Bingo technology solutions and operations. With offices in Barcelona, Ceuta & Malta, Rank International operates in the Spanish market and will soon be launching in other regulated markets/countriesWe are an exciting International iGaming company based in the thriving city of Barcelona currently in the process of expansion with its technology team based in Barcelona and working in a remote mode.We are looking for a Windows Administrator to join our growing IT department in Barcelona This is an exciting time to join our Yo Brands business as you will help deliver our End User Computing services, technologies, processes which are critical to the productivity of our workforce.This key role manages all End User Windows & Mac images and devices, mobile device/application management, other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management. You will be hands-on while working directly with our third-party providers for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, and LAN/WAN connectivity.ResponsibilitiesPrimary operational point of contact for our strategic EUC outsourcing partner/s.Assures that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and defined customer expectations.Ability to lead and develop a new Sysadmin team (in the future), with a focus on team-building, mentoring, and strategic planning to support organizational growth and infrastructure goals.Lead and drive continuous improvement opportunities in end user computing experience.Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes.Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management).Serve as the escalation point for End User issues and problems.Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.Interface with Senior IT leadership on problem/incident calls and acts as an escalation point.Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce.Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits

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