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Process Owner
hace 4 meses
.Process Owner & New Operational Activity Coordinator (F/M) In Allianz Partner we provide peace of mind to our clients and customers with transparent, simple and intuitive solutions, supporting customers throughout key moments of life, fully digitalized with the 'human touch'. This is why we are a leader in our field. Our approach to helping people sets us apart, because we believe technology should always have a heart.ABOUT THE ROLEThe " Process owner & Coordinator of New Operational Activity " is responsible for ensuring the efficiency and effectiveness of major client onboarding operations at RSA and the efficiency of the assistance processes from start to finish. In addition, you will liaise with other departments such as IT, OM, Global Offi ce, etc... on all aspects related to the ABS project.He oversees the implementation of contractual requirements by analyzing all needs and closely monitoring them throughout the life of the contract.In addition, he coordinates projects within RSA aimed at continuously improving operations with implementation in the overall processes or at specific customers.This is a position within RSA LoB, in the local RSA LoB Process Excelent team with high exposure to global teams and ability to manage cross-functional teams.Key ResponsibilitiesCoordination and support at project management level of new customer implementations. Supervise and coordinate the onboarding of customers in accordance with the SLAs predefined in the contracts.Coordination of new functionalities (digital initiatives) and enhancements in Operations for RSA LoB.Coordination and support, with a transversal vision, of the digital tools to be implemented in Operations, supporting experts and platform managers.Support to the different Operations teams in relation to the Operations information to be presented to partners according to the established contracts and agreements.Prepare monthly business reviews including tracking of implementations and status of initiatives with internal stakeholders. q Prepare clear and concise summaries to keep management regularly informed of the status of projects and alerts/points of attention.Execute ad hoc operations projects aimed at optimizing performance in RSA.Identify, propose and continuously implement process improvements through mapping and reviews of the different procedures and activities. Continuously seek improvements in close collaboration with key stakeholders.Work closely with RSA operations platforms.Realize new UAT functionalities and ensure that relevant ones are implemented and rolled out once in production.Identify, prioritize and monitor the resolution of IT issues in collaboration
