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With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Cloud Solution Architect (CSA), specializing in Data Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. This person will be a trusted advisor for customers attempting to secure their entire data estates against internal and external data risk. Microsoft Purview's integrated Data Security services support customers holistically securing data by Protecting Sensitive Data using data classification, sensitivity labelling and encryption policies. You will be managing Insider Risks using machine learning detection controls and indicators, adaptive protection to dynamically enforce controls and advanced privacy controls. You will be responsible for preventing Data Loss using built in exfiltration policies for Microsoft 365 apps, services and endpoints. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You will drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
You will land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
You will deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption Identify cross sell/upsell/Unified opportunities through customer engagement.
You will align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

Qualifications

Required / Minimum Qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Knowledge of two or more of the following: Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security.

Preferred / Additional Qualifications

Experience working in a customer-facing role (e.g., internal and/or external)
Experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Certification in one or more of the following technologies preferred: Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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