Hospitality Customer Support Analyst

hace 3 semanas

Barcelona, España Amadeus A tiempo completo

Job Title
Hospitality Customer Support Analyst - Sunday to Thursday Maintain and Improve Amadeus' high-quality customer support
Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us contribute to our success in the years to come
Amadeus Hospitality's award-winning Customer Support team offers first-line support to its global customer base in the hospitality industry.
Your main responsibilities
Maintain excellent verbal and written customer support required by our global customers.

Provide effective and timely customer service, technical support, and follow-up on customer requests.

Develop continuous improvement initiatives to enhance our high-quality customer service by identifying problems and opportunities in our processes.

Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.

About the ideal candidate Experience in Customer Support area.

Proactive problem solver who takes initiative to get things done.

You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers.

Adept at using new software tools such as Salesforce or Microsoft Office is beneficial.

A background in hospitality and revenue management is beneficial.

You are proficient in English. Proficiency in other languages is beneficial

Work Timetable is from Sunday to Thursday
What we can offer you ? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

? A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)

? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Are you the one we're looking for? Apply now #LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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