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Vip Manager
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For over a decade at Tangelo Games, we've been dedicated to positively impacting people's lives around the globe through gaming. We're a team of passionate gamers and developers focused on not just creating games, but fostering meaningful connections—both among players and within our own team. Our dedication to a fantastic workplace culture has earned us the title of a Best Place to Work. Now, we're inviting you to level up your career and join us as our newest VIP ManagerReporting to Gerard, our Head of CRM, you will replace Sara, our VIP Manager during her maternity leave. Your goal will be maintaining, strengthening, and nurturing close relationships with our high-value players to provide them with a great player experience and top-notch support, measured by user engagement, churn, and Satisfaction (NPS).Tasks Strategize and Execute: Develop and implement targeted marketing strategies and campaigns for our VIP players, ensuring they are informed about events, promotions, and product updates.Build Relationships: Foster strong connections with elite users through personalized service and unique engagement opportunities, while gathering feedback to enhance their experience.Player Advocacy: Represent the interests of our VIP players by providing valuable insights on their preferences and identifying areas for improvement.Data-Driven Insights: Analyze key metrics like contact rates and player activity to inform strategic actions and optimize engagement.Exceptional Support: Provide outstanding service by promptly addressing inquiries, issues, and suggestions to ensure a top-tier experience for our VIP players.Requirements Experience: 2+ years in a VIP team or marketing/customer service role within the gaming industry.Knowledge: Strong understanding of Customer Service and CRM operations.Communication: Excellent written and verbal skills in Spanish (native level) and English; French and Portuguese are a plus.Analytical: Data-driven mindset with strong analytical skills.Interpersonal Skills: Proactive, dynamic, and creative with strong listening skills and empathy.Focus: Player-oriented and team-focused.Passion: Genuine enthusiasm for the gaming industry.Benefits Remote Work Flexibility: Enjoy a flexible schedule for better work-life balance.Diverse Team: We promote gender equality and inclusion, valuing everyone's unique perspectives.Team Building Events: Participate in fun activities that strengthen our connections.Well-Equipped HQ: Modern workspace with a stocked kitchen, beer tap, ping pong table, and e-scooter parking.Paid Leave on Your Birthday: Celebrate with a paid day off.A sneak peek of our culture:We Put Community First: We prioritize our community—both players and Tangeleans.We Own the Game: We treat every project as our own.Challenge is in Our DNA: We seek out and enjoy challenges.We Play as A-Team: We work together as one team while striving to be the best.#J-18808-Ljbffr
