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.Workforce Management SpecialistMadrid, SpainA key part of the Retail Excellence team, this role will play a pivotal role in overseeing and optimizing retail workforce operations, initiatives and outcomes across Pandora's Retail locations in IBERIA (Spain & Portugal).This role centers around seamless management of workforce management system, closely collaborating with local retail teams to ensure optimised allocation of resources, maximize store productivity, and ultimately enhance customer and employee experience.A key element of this role is interfacing with Sales, Finance and HR on payroll and financial planning as well as being an expert in our Workforce management system Plandora (Ceridian Workforce).Work Force Management (WFM) system expertise - System orientedBe a key user of the WFM system, ensuring any new stores are added efficiently and all required information is fed into the system in a timely manner. Oversee the day-to-day operational management of the workforce management system, ensuring accurate labor requirement forecasting, scheduling, and real-time adjustments in alignment with market-specific dynamics. Work with operations team on any new stores, acquisitions, store closings that are in the coming months. Efficiently manage change requests related to the workforce management system, evaluating feasibility, impact, and implementation strategies in close collaboration with stakeholders. Provide hands-on guidance and training to super users on the optimal usage of workforce management tools, systems, and best practices, ensuring consistent and optimised adoption. Actively engage with global workforce management community to gather insights Payroll and financial accountability - Analysis orientedWork with finance and Sales team to establish a monthly budget that is fair and equitable for the stores. Analyse the forecast given from finance and make sure that it is a realistic number given sales plan, workload, tasks, floor changes, price increases etc. Ensure that all store types have the appropriate number of hours and payroll allocated to ensure effective scheduling. Continuous analysis and investigation with retail on exceptions to the plan eg where stores are over hours or what support is needed. Work with the payroll and HR team on any expected increases in headcount for the year. Analyze market-specific workforce performance, attendance, and productivity data to identify operational trends, patterns, and opportunities for continuous improvement in collaboration with local and global workforce management teams. Ensure adherence to employment law, regulations, and company policies pertinent to workforce management, time and attendance, and employee scheduling within the diverse markets under purview. MORE ABOUT YOUProven experience in workforce management, preferably within the retail industry
