Contact Center Service Manager
hace 4 meses
.Contact Center Service Manager - Assisted Channels (Openbank)Country: SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans.Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.Mission and Responsibilities:In charge of the management and continuous improvement of all contact center activities to ensure best customer experience delivery and maximize efficiency.You will be the service manager supporting the kick-off, ramp-up, and running activity of different contact center services for the German market.Collaborating with external BPO service providers in an outsourcing model, generating and improving operative contact center processes, quality standards, training materials, and agents scripts coordinated with local Contact Center managers and internal support areas (Risks, Security, IT, Operations) in order to look for the best practices to be shared and extended to other geographies.The main tasks of this position will be the following:Ensure SLAs and KPIs of the Contact center customer service.Addressing and reviewing BPO external providers activities (Forecasting and Scheduling adherence, Quality control, Invoicing accuracy, etc.).Analyze and address customer pain points on current procedures and scripts with internal departments.Running root-cause analysis to identify possible improvements on the current procedures based on quantitative and qualitative information from contact center and customer's feedback.Identifying and helping to implement CC control and servicing processes that will improve advisors performance.Managing direct relationship with BB Clients including feedback, reporting, incidents, and account management.Coordinating, training, and calibration of contact center managers and QA analysts in monitoring activity.To be successful in the role you must have:Fluent German and English is a must.Dutch and Spanish will be an advantage.Years of experience improving operations in a contact center in an operational or cross-functional area (Training & Quality, Transformation, Process Improvement, Customer Experience).Solid understanding of Contact Center coordination and organization
-
Dependiente/A De Tienda De Moda Infantil
hace 2 días
Salamanca, España Mh Service Center Astigi A tiempo completoDependiente/a de tienda de moda infantilMH SERVICE CENTER ASTIGI S.LImportante firma de moda infantil, precisa dependiente/a para su tienda en Salamanca.Con experiencia importante y reconocible en el mundo de la moda.Tipo de puesto: Jornada completa.Experiencia:- Dependienta: 1 año (Requisito deseable)Ubicación:- Salamanca (Requisito deseable)Tareas del...
-
Krc705 Card Schemes Costs Service Manager
hace 1 día
Salamanca, España Ares Consultores A tiempo completoCard Schemes Costs Service Manager Apply locations: Boadilla del Monte Time type: Full time Posted on: Posted 3 Days Ago Job requisition id: Req1393418 Country: Spain AQUANIMA is looking for a CARD SCHEMES COSTS SERVICE MANAGER , based in our BOADILLA DEL MONTE (MADRID) office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander ( we are key players in the...
-
Card Schemes Costs Service Manager | Ba-701
hace 1 día
Salamanca, España Ares Consultores A tiempo completo.Card Schemes Costs Service Manager Country: SpainAQUANIMA is looking for a CARD SCHEMES COSTS SERVICE MANAGER , based in our BOADILLA DEL MONTE (MADRID) office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander ( we are key players in the transformation of the financial sector.Do you want to join us?At Aquanima we provide a valuable service to our...
-
Dependiente/a de Tienda de Moda Infantil
hace 7 meses
Salamanca provincia, España MH SERVICE CENTER ASTIGI S.L A tiempo completo**Dependiente/a de tienda de moda infantil** MH SERVICE CENTER ASTIGI S.L Importante firma de moda infantil, precisa dependiente/a para su tienda en Salamanca. Con experiência importante y reconocible en el mundo de la moda. Tipo de puesto: Jornada completa. Experiência: - dependienta: 1 año (Requisito deseable) Ubicación: - Salamanca (Requisito...
-
Service Manager
hace 1 semana
Salamanca, España Tierra Burrito A tiempo completoSomos **Tierra Burrito**, una compañía hostelera dedicada a la venta y elaboración de comida TEX-MEX. ¡Somos más de 400 personas y 19 restaurantes! En Tierra hacemos todo de manera diferente. Nos preocupamos de proporcionar la mejor experiência posible a nuestros clientes, pero también a nuestros compañeros. Sabemos que el pilar fundamental de...
-
Customer Service Manager
hace 17 horas
Salamanca, España Randstad Italia Spa A tiempo completoRandstad Italia, per importante azienda operante nel campo della tecnologia ambientale e del riciclaggio, seleziona un CUSTOMER SERVICE MANAGER.Si offre: inserimento diretto a tempo indeterminato.Orario di lavoro: dal lunedì al venerdì, dalle 08:00 alle 12:30 e dalle 14:00 alle 17:30.Sede di lavoro: LANA (BZ).Ambiente di lavoro internazionale e...
-
Service Manager
hace 7 días
Salamanca, España Tierra Burrito A tiempo completoSomos **Tierra Burrito**, una compañía hostelera dedicada a la venta y elaboración de comida TEX-MEX.¡Somos más de 400 personas y 19 restaurantes!En Tierra hacemos todo de manera diferente.Nos preocupamos de proporcionar la mejor experiência posible a nuestros clientes, pero también a nuestros compañeros.Sabemos que el pilar fundamental de cualquier...
-
Gc Retail Repair Tech Store 710
hace 1 día
Salamanca, España Guitar Center Music Foundation A tiempo completo.GC Retail Repair Tech Store 710 at Guitar Center summary: As a Repair Technician at Guitar Center, you will provide expert maintenance and repair services on customer-owned instruments while also ensuring the maintenance of store inventory.Your role emphasizes exceptional customer service, initiative in troubleshooting and sales, and the ability to train...
-
Guitar Technician
hace 1 día
Salamanca, España Guitar Center Music Foundation A tiempo completo.POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound.Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.We believe in creating inclusive...
-
Senior Azure AD Engineer and IT Service Manager
hace 2 semanas
Salamanca, Salamanca, España Fullstack Talents A tiempo completoJob DescriptionThis is a global role, where you'll be leading our Azure AD service from our IT Center of Excellence in Madrid, covering over 60 countries worldwide. As the Senior Azure AD Engineer, you'll ensure that Azure AD stays secure, well-maintained, and aligned with our partners' agreements and internal security standards.About the RoleYou'll...
-
Customer Service Manager
hace 3 semanas
Salamanca, España Randstad Italy A tiempo completoTi piace il contatto con il pubblico e cerchi una nuova opportunità lavorativa?Continua a leggere, abbiamo l'offerta di lavoro giusta per te!Posizione:CUSTOMER SERVICE MANAGERDettagli dell'offerta:Randstad Italia, per importante azienda operante nel campo della tecnologia ambientale e del riciclaggio, seleziona un Customer Service Manager.Si offre:...
-
Service Support Specialist
hace 2 meses
Salamanca, España Swickard Auto Group A tiempo completo.Job Type: Full-time No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds. Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail Our guests expect luxury, value, and world-class service. As a Service Support Specialist,...
-
Service Quality Auditor
hace 1 semana
Salamanca, España Trailcon Leasing, Inc. A tiempo completo.Location: GTADepartment: ShopEmployment Type: Full Time, Permanent, WeekdayA leader in trailer rental, leasing, and maintenance solutions, Trailcon Leasing Inc. is currently hiring a Service Quality Auditor .Reporting to the Mobile Service Manager, the Service Quality Auditor plays a crucial role in ensuring the accuracy, compliance, and quality of work...
-
Senior Azure AD Service Lead
hace 4 días
Salamanca, Salamanca, España Fullstack Talents A tiempo completoAbout the Role: We are seeking a highly skilled Senior Azure AD Service Lead to join our team in Madrid, Spain. As part of our IT Center of Excellence, you will be responsible for leading our Azure AD service across over 60 countries worldwide.Key Responsibilities:Collaborate with service providers to resolve Azure AD issues and ensure efficient technical...
-
Service Quality Auditor
hace 4 días
Salamanca, España Trailcon Leasing, Inc. A tiempo completo**Location**: GTA **Department**: Shop **Employment Type**: Full Time, Permanent, Weekday A leader in trailer rental, leasing, and maintenance solutions, **Trailcon Leasing Inc.** is currently hiring a **Service Quality Auditor**. Reporting to the Mobile Service Manager, the **Service Quality Auditor** plays a crucial role in ensuring the accuracy,...
-
Service Quality Auditor
hace 6 días
Salamanca, España Trailcon Leasing, Inc. A tiempo completo.Location: GTADepartment: ShopEmployment Type: Full Time, Permanent, Weekday A leader in trailer rental, leasing, and maintenance solutions, Trailcon Leasing Inc. is currently hiring a Service Quality Auditor .Reporting to the Mobile Service Manager, the Service Quality Auditor plays a crucial role in ensuring the accuracy, compliance, and quality of work...
-
Customer Service Representative
hace 2 semanas
Salamanca, Salamanca, España Claire'S Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Claire's Inc. As a Sales Associate, you will play a crucial role in delivering an exceptional customer experience and driving sales growth.Key ResponsibilitiesSupport Store Manager and Assistant Store Manager in achieving retail store targets by providing...
-
Service Quality Auditor
hace 7 días
Salamanca, España Trailcon Leasing, Inc. A tiempo completoLocation: GTADepartment: ShopEmployment Type: Full Time, Permanent, WeekdayA leader in trailer rental, leasing, and maintenance solutions, Trailcon Leasing Inc. is currently hiring a Service Quality Auditor.Reporting to the Mobile Service Manager, the Service Quality Auditor plays a crucial role in ensuring the accuracy, compliance, and quality of work...
-
Service Quality Auditor
hace 7 días
Salamanca, España Trailcon Leasing, Inc. A tiempo completoLocation: GTA Department: Shop Employment Type: Full Time, Permanent, Weekday A leader in trailer rental, leasing, and maintenance solutions, Trailcon Leasing Inc. is currently hiring a Service Quality Auditor .Reporting to the Mobile Service Manager, the Service Quality Auditor plays a crucial role in ensuring the accuracy, compliance, and quality of work...
-
Service Quality Auditor
hace 1 semana
Salamanca, España Trailcon Leasing, Inc. A tiempo completoLocation: GTADepartment: ShopEmployment Type: Full Time, Permanent, WeekdayA leader in trailer rental, leasing, and maintenance solutions, Trailcon Leasing Inc. is currently hiring a Service Quality Auditor.Reporting to the Mobile Service Manager, the Service Quality Auditor plays a crucial role in ensuring the accuracy, compliance, and quality of work...
