Client Success

hace 1 mes

España Ntt Data A tiempo completo

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Client Success (Engagement) Manager is a developing subject matter expert, responsible with account management and supporting the build and maintenance of the client relationship to drive value for the client and increased lifetime value for the organization. This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients they drive client-facing activity through company's Client Success Management Charters of Adoption, Expansion and Renewal. Acting as the clients' trusted advisor they help the client realize value from their relationship with the company and ensure the client's relationship experience is a positive one. This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal. What you'll be doing Key Responsibilities: Client Nurture / Relationship - Develops and maintains the relationship with client representatives to Management level, being recognized as the client's 'trusted advisor'. Ensures the client is able to interact successfully with the company and to optimize the engagement (measurable through improving CSAT). Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the organization. Adoption Charter - Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate). Proactively helps the client to realize demonstrable value from the offers and meets their original business (procurement) objectives. Expansion Charter - Drives up-sell of existing Offers/services and closes the deals to achieve revenue targets. Identifies cross-sell opportunities (to extend NTT's footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities. Renewal Charter - Demonstrates the value delivered by the organization throughout the lifetime of the contract and drive a successful and on-time renewal. Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process. Client Success Practice - Be an active member of the Regional and Global CS Management practice(including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community) Responsible for Data Quality Management within own client portfolio Builds and maintains Client Success Management skills and operating knowledge Builds and maintains an up-to-date knowledge of company's offers. Knowledge and Attributes: Good interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level. Developing account planning and stakeholder mapping and management techniques. Ability to interpret a client's business strategy / plans and understand opportunities for company solutions/services. Knowledge of organizational offers and services, including the core functionality and features, linkage within NTT's service portfolio, pricing structures, client benefits. Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position company "partnership" offerings with the client. Solid sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals. Ability to execute on-time renewals with minimum volume or price churn. Good knowledge and understanding of IT service environment, service operations and ITIL practices. Understanding of company's high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams. Understanding of organization's billing processes and client invoicing linked to contracted services. Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations. Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange. Academic Qualifications and Certifications: Bachelor's degree or equivalent in information technology or sales or a related field. Certification and working knowledge of ITIL practices. Additional relevant vendor certifications is advantageous. Required Experience: Moderate level experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment. Subject matter and services product expertise within sales and operations. Must be available to work in North American shift timing. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Client Success Manager

    hace 1 semana

    España Tech Guru LLC A tiempo completo

    Role Overview As a Client Success Manager at Tech Guru, you’ll work directly with accounting firm clients, acting as their trusted advisor and ensuring their IT solutions align with business goals. While this is a non-technical role, success requires a strong grasp of technology’s role in driving business objectives. You will own the client journey from...

  • Client Success Manager

    hace 1 semana

    España ADP, Inc. A tiempo completo

    Global Payroll – Digital Client Success - Client Success Manager(CSM) The Client Success Manager (CSM) serves as an advocate of ADP’s Global Payroll Solution and Service capabilities, while driving ADP’s message as a world leader in the Global Payroll industry into the client base. Within the Digital Client Success market segment, this role is 100%...

  • Senior Client Success Manager

    hace 1 semana

    España ADP, Inc. A tiempo completo

    Global Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount...

  • Seo Client Success Manager

    hace 7 días

    España Sagan A tiempo completo

    Job Title: SEO Client Success Manager Location: Remote (CST Time zone) Salary Range: up to 2500 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....

  • Ecommerce Client Success Specialist

    hace 3 semanas

    España DTC Jobs A tiempo completo

    If you're on the hunt for your next career move, you've come to the right place.At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.The companies we’re working with are on the continuous lookout...

  • Client Success and Onboarding Specialist

    hace 3 semanas

    España DTC Jobs A tiempo completo

    We are seeking a dynamic DTC Customer Success Manager with experience in ecommerce brands. This role requires excellent client communication skills, collaboration with freelancers, and the ability to manage client onboarding and job postings for our agencies and ecommerce brands. The position is available for 20 to 40 hours per week, requiring proficiency in...

  • Sr. Client Success Analyst

    hace 3 semanas

    España Betterfly A tiempo completo

    **¡Sé un Betterflyer!** Betterfly es una Plataforma Digital única en su género, que permite a las empresas brindar beneficios a sus colaboradores de una forma flexible, a la vez que les permite impactar positivamente al mundo, transformando sus hábitos saludables en donaciones sociales. Los Betterflyers creen que las historias de éxito son el...

  • Senior Client Success Manager: Global Enterprises

    hace 1 semana

    España Gartner A tiempo completo

    Senior Client Success Manager - Global Enterprises Egham, UK or Barcelona, Spain About the role: The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner...

  • Client Success Partner

    hace 3 semanas

    España Gartner A tiempo completo

    About the role : The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most...

  • Senior Client Success Manager: Global Enterprises

    hace 6 días

    España Gartner A tiempo completo

    Senior Client Success Manager - Global Enterprises Egham, UK or Barcelona, Spain About the role:The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner...

  • Client Success Manager

    hace 1 semana

    España Gartner A tiempo completo

    Egham, UK or Barcelona, Spain About the role : The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business...

  • Customer Success Specialist

    hace 6 días

    España Cataloxy A tiempo completo

    Ofertas de empleo Customer Success SpecialistPublicada: 08.11.2024. Actual hasta: 25.11.2024¡Estamos buscando nuevos miembros para nuestro departamento de Customer Success!¿Cuáles serán tus responsabilidades?Entender necesidades del cliente y cómo solucionarlas con nuestro producto.Gestionar y solucionar incidencias en coordinación con el equipo de...

  • Head of Advertiser Success

    hace 3 semanas

    España Iion Pty A tiempo completo

    Head of Advertiser Success / Customer Success (ES) Full-Time Madrid, Remote 7+ yrs About Us iion is the leading global game advertising platform, reaching brands’ ideal customers across all gaming environments. We are ambitious trailblazers, aiming to be an indispensable element in brands' media strategy. We are a growing team of 50+ people, working...

  • SAP Success Factor

    hace 2 semanas

    España Aratech A tiempo completo

    Descripción ¿Quiénes somos? Somos ARATECH, Lifestyle Technology. Una empresa con más de 10 años de experiência en IT y consultoría. El grupo de profesionales que trabaja en ARATECH tiene como misión ofrecer las mejores soluciones a nuestros clientes trabajando junto a ellos en su Transformación Digital para proveer del mejor asesoramiento...

  • Customer Success Manager

    hace 3 semanas

    España Timup A tiempo completo

    Empresa del sector AV, donde su misión es la de digitalizar espacios físicos busca un perfil de SaaS Customer Success Manager (CSM). Profesional clave en la empresa, encargado de garantizar la satisfacción y retención de los clientes que utilizan el software como servicio (SaaS). Su función principal es colaborar estrechamente con los clientes para...

  • Customer Success Manager

    hace 3 semanas

    España RightHand A tiempo completo

    Desde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...

  • Customer Success Specialist

    hace 1 semana

    España DocPlanner A tiempo completo

    Docplanner es el marketplace líder mundial para médicos y pacientes, que permite reservar y gestionar consultas médicas (modelo SaaS). Somos líderes en 13 países, creando una herramienta para más de 130k médicos activos. Además, 80 millones de pacientes únicos visitan nuestro sitio web. El mes pasado, se reservaron 7,5 millones de visitas médicas...

  • Customer Success Specialist

    hace 4 días

    España DocPlanner A tiempo completo

    Docplanner es el marketplace líder mundial para médicos y pacientes, que permite reservar y gestionar consultas médicas (modelo SaaS). Somos líderes en 13 países, creando una herramienta para más de 130k médicos activos. Además, 80 millones de pacientes únicos visitan nuestro sitio web. El mes pasado, se reservaron 7,5 millones de visitas médicas...

  • Customer Success Specialist

    hace 1 semana

    España Woffu A tiempo completo

    SOBRE NOSOTROS En 2015, en Woffu nos propusimos cambiar las reglas del juego en los Recursos Humanos de las empresas. Y desde entonces, no hemos parado de crecer. Woffu no es solo un Software, es la mano derecha de equipos de RRHH para optimizar la gestión del tiempo y la comunicación dentro de su empresa. Pero más allá del producto, lo mejor de Woffu es...

  • Customer Success Manager

    hace 7 días

    España Sagan A tiempo completo

    Job Title: Customer Success Manager Location: Remote (EST Time zone) Salary Range: up to 3000 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...