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(U690) | Customer Service Compliance And Documentation Specialist
hace 3 meses
.Johnson & Johnson Vision, a member of the Johnson & Johnson Family of Companies, is currently recruiting a Customer Service Compliance and Documentation Specialist located in Jacksonville, FL.This position is a J&J Flex Model and currently, fully remote.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. At Johnson & Johnson Vision, we have a bold ambition to change the trajectory of eye health. We partner with eye care professionals to provide some of the world's leading products and technologies to address refractive error, cataracts, dry eye, and beyond.Johnson & Johnson Deliver Group is part of Johnson & Johnson's Global Supply Chain organization supporting operations across all of the Johnson & Johnson Family of Companies. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation.Key Responsibilities:Coordinates audit responsibilities including primary contact with internal and external auditors to fulfill audit inquiries, documentation, reporting, and subject matter expert support.Creates and maintains all Customer Service standard operating procedures and forms to meet audit standards and documentation requirements.Communicates and collaborates with various end-to-end business partners (i.E., Distribution, SOX Compliance, Quality Compliance, and Finance) to ensure audit readiness.Maintains current ComplianceWire curricula training matrix by position and ensures all ComplianceWire trainings meet completion targets.Provides related training records for monthly business reviews.Reviews and verifies Customer Master reporting (i.E., New Accounts, Account Changes, Address Overrides, Purchase Plans) to meet SOX compliance standards.Creates and maintains accurate and current information on Customer Service Knowledge Network.Provides communications to Customer Service department regarding changes to our products and processes/procedures.Back-up reviewer of credit/debit memo customer complaints and release of credit/debit memos.Troubleshoots and resolves incomplete billing documents to accounts.Drives process improvements and operational efficiencies
