Customer Service Coordinator

hace 6 días

Córdoba, España Carrier A tiempo completo

Country: Spain Location: Narciso Monturiol Poligono Industrial Llanos De Jarata S/N, 14550 Montilla, Spain Role: Customer Service Coordinator Location: Montilla, Spain Contract type: Fixed-term 1 year , full-time Why Carrier?
At Carrier, you're joining the world leader in healthy, safe,?sustainable?and intelligent building and cold chain solutions.
We create solutions that matter for people and?our?planet – and our employees are the heart of it all.
We are a company of innovators and problem-solvers who are united by? The Carrier Way ?– our vision,?values?and culture.
As an employer of choice, we strive to provide a great place to work that attracts,?develops?and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.
In short, Carrier's greatest assets are the expertise,?creativity?and passion of our employees?– and we're excited for you to join the team.
Your role As Customer Service Coordinator , in this role you'll provid e customer top-class dedicated service support to our customers and will answer moderately complex customer inquires on product availability, maintenance, and the status of orders.
Reporting to the Customer Service Manager, in this role, you'll be responsible for: Registering orders in the management system (ERP JDE Edwards & SAP4) ensuring their reliability, since these orders are the basis for the start of the relationship with the client and the beginning of the work of the production chain.
Maintaining permanent contact with both the factory planning area and the client, being the link between both to define availability and delivery dates.
Resolving customer queries regarding order tracking, delivery times, delivery requirements, advances, delays, changes in the order configuration, queries in the documentation, etc.
Managing order dispatching, organization of release and delivery of goods to site, export & customs, preparation of documentation, etc.
What we offer We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
Competitive salary Working with a highly talented team Great company culture and friendly working atmosphere Flexible schedules Development opportunities Who we're looking for As a minimum you must have: Vocational Education Diploma in Business Administration or International Commerce.
Ideally 1 to 3 years of experience as Customer Service Specialist in an international environment Very good command of ERP JDEdwards & SAP4 High proficiency in Spanish and English (C1) Residence within commuting distance from our manufacturing plant in Montilla (Córdoba) Valid EU work permit We are also willing to consider applications with a Vocational Education diploma in Language Translation paired with some experience in administrative roles.
Although not strictly required, a good working knowledge of French will be considered an asset.
Your journey with us Your journey with us is designed to be fair and beneficial.
If chosen for each stage, your next steps depend on meeting our screening requirements and experience: A first call with our recruitment team.
An interview with the Manager Our commitment to you As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees.
We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers.
We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.
We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence.
We're excited for you to join us and make a difference.
Apply Now
Carrier is An Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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