(Ztu588) Customer Success Specialist- German Speaker

hace 1 mes


Barcelona, España Bookboost A tiempo completo

Do you want to have an impact in changing the hospitality world? Bookboost is re-imagining the industry with a best-in-class Customer Journey solution for hotels, hostels and serviced apartments. We're on the lookout for ambitious, determined and passionate people to join us and disrupt the hospitality industry together. We're looking for a Customer Success Specialist that is ready to take on challenges and join our team If you're a proactive, hands-on individual with 3 years of experience in Customer Success and a German speaker, we'd love to hear from you. It is a big plus if you have experience in the hospitality industry.Your Mission, Should You Choose To Accept It Manage the entire customer success cycle, from onboarding to renewals and upsells.Bring your project management skills to run a smooth and successful onboarding project.Provide training and assistance to guarantee a seamless start for our platform among newly acquired customers.Build strong customer relationships, becoming their trusted advisor.Proactively identify opportunities to enhance the customer experience through upselling and cross-selling initiatives, expanding product usage, etc.Act as the main point of contact for customers, addressing inquiries, resolving issues, managing escalations, and ensuring their ongoing success in a timely and professional manner.Provide prompt and direct assistance to customers, being readily available to address their needs and offer hands-on support when required.Take full ownership of customer issues, taking proactive measures to see them through to resolution, ensuring customer satisfaction and building trust.Collaborate tightly with operations, product, marketing and sales to enhance product engagement.Continuously improve the Customer Success Team processes, materials, resources, etc. to offer a better experience for the customers.Requirements You'll be a great fit if you bring many of the below with you:3 years of proven experience managing customers in a SaaS or tech organisation, ideally if it is in the hospitality industry (customer success, onboarding specialist, etc).Excellent communication and interpersonal skills, as well as strong problem-solving abilities, and project management.Experience in negotiation and managing difficult conversations with customers.Ability to drive effective and influencing conversations with property owners, managers and C-level executives.Possessing exceptional skills in team management, prioritization, time management, and anticipating needs.Passion for customer success, hospitality and the technology to revolutionise this industry.Problem-solving mindset and entrepreneurial spirit.Fluent in English and German. Other languages would be considered a bonusIf you're passionate about helping customers achieve their goals and want to make a real impact in a young, dynamic company, we want to hear from you.#J-18808-Ljbffr



  • Barcelona, España Bookboost A tiempo completo

    Do you want to have an impact in changing the hospitality world?Bookboost is re-imagining the industry with a best-in-class Customer Journey solution for hotels, hostels and serviced apartments. We're on the lookout for ambitious, determined and passionate people to join us and disrupt the hospitality industry together.We're looking for a Customer Success...


  • Barcelona, España Blu Selection A tiempo completo

    This client of mine belongs to the top 500 business companies in the sectors IT, telecommunications, ecommerce, and financial services. This position is a great opportunity to get involved with a great work environment with a dynamic and young approach with true career opportunities.Your responsibilities and impact as a Customer Success Specialist will be:...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Nedena A tiempo completo

    About the RoleNedena is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.Key ResponsibilitiesClient Management: Develop and maintain strong relationships with our clients,...


  • Barcelona, España Ecovadis Germany Gmbh A tiempo completo

    .Customer Success Coordinator - French and German Speaker Full-timeWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world.EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.We analyze data and build...


  • Barcelona, España Graitec Group A tiempo completo

    About Graitec Group Graitec is on an amazing journey!We are a developer of high-performance BIM applications and worldwide Platinum Autodesk partner.We're well-funded, incredibly ambitious and structured for growth.It's an exciting, entrepreneurial, collaborative and fast-paced environment - where we all win together.About The Team Hiring In the Customer...


  • Barcelona, España Graitec Group A tiempo completo

    About Graitec GroupGraitec is on an amazing journey! We are a developer of high-performance BIM applications and worldwide Platinum Autodesk partner. We're well-funded, incredibly ambitious and structured for growth. It's an exciting, entrepreneurial, collaborative and fast-paced environment - where we all win together.About The Team HiringIn the Customer...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    {"h1": "Customer Service Representative - German Speaker", "p": "At CPM International, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative - German Speaker, you'll play a vital role in helping our clients achieve their goals.**Key Responsibilities:*** Provide top-notch customer service to our clients via...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    {"h1": "Customer Service Representative - German Speaker", "p": "At CPM International, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative - German Speaker, you'll play a vital role in helping our clients achieve their goals.**Key Responsibilities:*** Provide top-notch customer service to our clients via...


  • Barcelona, España Blu Selection A tiempo completo

    This client belongs to the top 500 business companies in IT, telecommunications, ecommerce, and financial services. This position offers a great work environment with career opportunities.Your responsibilities as a Customer Success Specialist: Handle incoming customer contacts via various channelsAssist with back-office tasksFollow project processes and...

  • Customer Success

    hace 5 meses


    Barcelona, España Talented International A tiempo completo

    Our client focuses on improving health care through fast, accurate medical equipment. Their mission drives them, every moment of every day, as they develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. As a member of the team, you can make an immediate, measurable impact on a global scale, within an environment...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España isolutions AG A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at isolutions AG. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.Key ResponsibilitiesProvide second-level support for CRM application issues and manage...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España isolutions AG A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at isolutions AG. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.Key ResponsibilitiesProvide second-level support for CRM application issues and manage...


  • Barcelona, Barcelona, España Importante empresa A tiempo completo

    About UsCPM International is a leading provider of multilingual support solutions for clients worldwide. We offer a global presence in over 30 countries, with a focus on customer service, sales, and technical support.Our ClientNew Balance is a renowned brand that believes in the importance of movement and innovation. They offer high-quality products that...


  • Barcelona, Barcelona, España Importante empresa A tiempo completo

    About UsCPM International is a leading provider of multilingual support solutions for clients worldwide. We offer a global presence in over 30 countries, with a focus on customer service, sales, and technical support.Our ClientNew Balance is a renowned brand that believes in the importance of movement and innovation. They offer high-quality products that...


  • Barcelona, España Home Instead Woodland Hills A tiempo completo

    .You will need to login before you can apply for a job.Customer Care Specialist, German SpeakerAs you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat.You work in a multinational Customer Care Team responsible for all Dach clients where collaboration,...


  • Barcelona, España Home Instead Woodland Hills A tiempo completo

    .You will need to login before you can apply for a job.Customer Care Specialist, German Speaker As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat.You work in a multinational Customer Care Team responsible for all Dach clients where collaboration,...


  • Barcelona, España Sap Se A tiempo completo

    .Virtual Customer Success Partner (V-CSP) - Generalist MEE - Barcelona - German speaker At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values...


  • Barcelona, España Bluselection A tiempo completo

    Customer Care Advisor for Electronics (German Speaker) Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world?We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona.If you are enthusiastic,...


  • Barcelona, Barcelona, España SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our team in Barcelona. As a key member of our SAP Cloud Success organization, you will play a critical role in creating an industry-leading virtual customer engagement experience.Your primary responsibility will be to optimize customer onboarding and adoption processes,...


  • Barcelona, Barcelona, España SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our team in Barcelona. As a key member of our SAP Cloud Success organization, you will play a critical role in creating an industry-leading virtual customer engagement experience.Your primary responsibility will be to optimize customer onboarding and adoption processes,...