Associate Global Program Manager

hace 2 días

Barcelona, España Adp A tiempo completo

.Associate Global Implementation Program ManagerADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each clientcontact as a service opportunity and by delivering outstanding customer care to client associates.The Associate Implementation Program Manager is fully responsible for the end-to-end delivery of ADP Celergo's global implementation programs.
The Program Manager acts as client Account Owner throughout the Client's ADP Celergo Implementation journey, acting as single point of Associate contact for the Client's Program leadership.
They will ensure all Project teams are equipped to deliver their Projects in-line with the Program rollout, scope and budget.Role objectives:To stand as ADP single point of contact facing the Client (HQ/Program leadership) for the implementation Program for global clients.The Program Manager will act as the first escalation point for the program in the governance model.To manage efficient global implementation programs of ADP Celergo alongside one other ADP product and/or service within the scope of the program (ADP Workforce Manager, ADP Integration solutions, Payment Support Services, etc.)
across the Client organization.These programs are typically multi-region SBS with no more than 10 countries and less than 1k employees.These programs will be managing programs for Mid-Market clients.Monitor and manage the client relationship and satisfaction at headquarters level throughout implementation.Provide a consultative approach to solve potential issues that may prevent the satisfactory and timely completion of the global program.To ensure a high-quality transition from implementation to service with the assigned Client Success representative (at HQ level).To participate into business improvement projects, support pre-engagement meetings with client and prospect clients.Responsibilities:The Program Manager should have a good understanding of the client, their global objectives for the program to enable them to communicate this internally, setting clear program objectives for the project teams.To develop, produce and manage the Program Charter to ensure timely achievements of all ADP Celergo countries and services within the Client's contract.To organize and lead Steering Committee and other meetings with key stakeholders as needed to review Program status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed.Reporting to client HQ, internal stakeholders.To coordinate and act as an escalation point for all involved parties during the length of the implementation.Lead the different Project Teams, ensuring alignment with the Program objectives and supporting the Project Teams to deliver in line with client contractual commitments

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