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Senior Integrations Analyst
hace 2 meses
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world's largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
We are feeding the world's curiosity
Job Description The Opportunity
Cint seeks a Integration Analyst for our Demand Integrations Team, reporting directly into our regional lead. This is a junior-mid role, supporting the individual regional teams and their customers while having the responsibility for a small, individual portfolio of customers.
The Demand Integrations team's mission is to deliver deep technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations.
As Senior Analyst in the Demand Integrations team, you will support a set of existing customers and the onboarding of new customers and ensuring that their integration is done quickly and successfully. You will also be responsible for a smaller subset of customers, their health and growth metrics and any interaction with them.
Important metrics for every Senior Analyst are the health of the customer's integration, the growth of the customer and the speed to launch for every new customer.
The Senior Analyst works closely with the Integration Consultants, Customer Success Team and the Account Management. On the technical side, we provide feedback to our internal tech and product teams about customer feedback and needs.
Candidates with a can-do attitude and a proactive, hands-on approach, who like to problem solve, embrace and thrive with change and who work well in a team environment will thrive in this team.
This position is focused on our customers in the EMEA region and therefore requires the candidate to support and be flexible with these time zones.
Remote working is fully supported as the team is operating globally with various locations (and remotely).
What You Will Do Build and manage relationships with customers in our allocated portfolio to drive the health and growth of your customer's integrations
Gain an understanding of your customer's internal structures, key stakeholders and their business and needs
Provide technical guidance to customers during all phases of their integration life cycle
Collaborate with the other account team members to update them on progress, plan and implement measures to grow your customers
Analyze your customers' integration performance on a regular basis to proactively recommend improvements internally and to your customers
Investigate and resolve customer issues in a timely and professional fashion
Develop a full understanding the industries in which Cint and your customers operate
Ability to understand different and unique customer business models and how an integrating with Cint will benefit them
Practice superior time management self-discipline to work independently from home
Qualifications What We Are Looking For
Technical experience relating to APIs, API implementation, platform-to-platform integrations
Ability to focus on large amounts of data daily
Enjoys solving problems and prefers analytical methods
Strong communicator and flexible team player
Ability to convey complicated ideas to non-technical stakeholders
Tech-savvy, with proficiency in using MS-Office products - key features expertise: Excel V-lookups, Pivot tables with filtering/formulas/etc, de-duplications checks
Extremely thorough and detail-oriented in both communication and analysis
Must be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
Confident in speaking and writing in English
Bonus Points If You Have
Bachelor's degree. (Business administration, information technology, Market Research, computer science, information technology, engineering or related discipline preferred)
Familiarity with internet protocols and API frameworks, as well as at least one programming language
Experience with SQL, Postman, Power BI, JIRA, or Salesforce is a plus
Awareness of modern software development methodologies, with emphasis on application architecture and API infrastructure
Additional Language skills beyond English
Additional Information Our Values
Collaboration is our superpower
We uncover rich perspectives across the world
Success happens together
Innovation is in our blood
We're pioneers in our industry
Our curiosity is insatiable
We bring the best ideas to life.
We do what we say
We're accountable for our work and actions
Excellence comes as standard
We're open, honest and kind, always.
We are caring
We learn from each other's experiences
Stop and listen; every opinion matters
We embrace diversity, equity and inclusion.
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