Hotel Booking Agent For The Uk

hace 4 días


Barcelona, España Cpm International A tiempo completo

.Hotel Booking Agent for the UK & Spain MarketsOur ClientTravelodge is a well-known, established British hotel brand that offers more than 590 locations across the UK, Ireland, and Spain.They have over 40,000 guest bedrooms, serve more than 3 million cooked breakfasts per year, and are constantly improving their customer experience by providing quality facilities in essential locations.We are looking for extraordinary people with outstanding sales skills to join our high-energy booking teamWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What you will be doing?
Handling inbound calls, consisting of booking requests, cancellations, amendments, and customer enquiriesIdentifying sales opportunities in every call by understanding our customers' needsInfluencing and persuading customers to make reservations now, not think about it, and call back laterUpselling rooms and cross-selling extras, such as breakfast and Wi-Fi, to increase revenueWorking within talk-time targets to deliver minimum calls per hourConstantly improving product knowledge to deliver the highest quality of information to our customersDealing with general customer enquiries quickly and efficiently, always trying to spot sales opportunitiesRequirements What skills & experience you will bring to us?
Be fluent in English and SpanishStrong interpersonal skills with excellent verbal communication skillsPrevious call centre, customer service, or other customer-facing experience preferred but not essentialAbility to deal professionally with challenging calls and difficult situationsExcellent ability to listen and ask appropriate questions to ascertain customer needsSales experience would be a plus but not requiredHigh level of motivation with a drive to meet and exceed targetsA strong work ethic and team spiritEnthusiasm and a positive attitudeBasic computer skills and accurate data capture skillsBenefits What do we offer?
Start date: 8 January 2025Contract: Temporary (6 Months)Full-time: (39 hours/week)Working days/Hours: Rotative schedule from Monday to Sunday between 3:00 pm to 11:30 pm (rotative weekends, two weekends off per month guaranteed)Salary: €17,537



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