Customer Service Representative
hace 3 meses
Select how often (in days) to receive an alert: Create AlertNORMA Group is an international market and technology leader in advanced and standardized joining and fluid-handling technology with a focus on Water Management, Industry Applications, and Mobility & New Energy. High customer satisfaction is the foundation of our continued success. As we continue to grow, we are seeking a dedicated and proactive Customer Service Representative to join our Water Management team in the EMEA region.Position: Customer Service Representative – EMEA Water ManagementAs a Customer Service Representative (CSR) in the EMEA Water Management business, you will be the primary point of contact for our internal and external customers. You will play a crucial role in ensuring customer satisfaction by providing timely assistance, resolving inquiries, and offering product expertise. As a CSR you will take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. The ideal candidate will have excellent communication skills, a strong understanding of our product solutions, and a passion for delivering outstanding service.About your positionServe as the main point of contact for internal and external (distributors, sales representatives) customer inquiries via phone, email, and live chatProvide exceptional customer service by promptly addressing customer needs, questions, and concerns – by taking ownership of the request and leading it through necessary channels to timely resolutionAssist customers with product selection, technical support, troubleshooting and applicationsProcess customer offers, orders, invoices, returns, and exchanges timely and accurately, while keeping customers in the loop about status quoActively follow up on invoices and outstanding customer collectionsCollaborate with internal teams including sales, purchasing, production, supply chain and warehouse operations to resolve customer issues and ensure smooth order fulfillmentDevelop and meet key departmental metrics such as 24 hours or less response/follow up time on inquiriesMaintain accurate records of customer interactions and transactions using our CRM system (Microsoft D365)Identify opportunities for upselling or cross-selling products and services to meet customer needs and increase revenueParticipate in ongoing training and development programs to enhance product knowledge and customer service skillsUphold company policies and procedures while adhering to high standards of professionalism and integrity in all customer interactionsKeep department manager informed of successes, key information and roadblocksOn-site work in Barcelona officeAbout your expertiseDemonstrate exceptional interpersonal communication and relationship building skillsHave the ability to work in a diverse, dynamic, and international team environmentExhibit skills for flexibility, prioritizing workload and quickly adapting and responding to the changing needs and priorities of all internal and external customersDemonstrated ability to perform data analysis, problem solve and make recommendations for resolutionSolid aptitude for learning new tools, processes and techniquesExceptional verbal and written communication skills with the ability to effectively communicate technical information to non-technical audiencesQualificationsPrevious experience in customer service or sales support role, preferably in the irrigation, construction, building materials, plumbing or HVAC industriesKnowledge of irrigation, drainage or similar products of the above industriesProficiency in using CRM software and Microsoft Office Suite (i.e. Word, Excel, Outlook and PowerPoint)High attention to detail and accuracy in order processing and data entryAbility to work independently as well as collaboratively within a teamStrong problem-solving skills with a customer-centric approachPositive attitude and willingness to go above and beyond to ensure customer satisfactionEducationEquivalent of high school diploma requiredBachelor's degree in business administration, engineering, or a related field preferred.Irrigation or plumbing product design or installation knowledge a plusEnglish language at professional level mandatorySpanish, French and other European languages will be a plusContact for this position: Elisabet Llord#J-18808-Ljbffr
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize customer journeys across all B2C and B2B channels.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize customer journeys across all B2C and B2B channels.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer...
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Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Customer Labs A tiempo completo{"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a...
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Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Customer Labs A tiempo completo{"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling and closing inbound calls,...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling and closing inbound calls,...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. Our services span across all B2C and B2B customer journeys, from sales to service and content moderation to credit management.Job SummaryWe are seeking a highly motivated and customer-centric Dutch Customer Service...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. Our services span across all B2C and B2B customer journeys, from sales to service and content moderation to credit management.Job SummaryWe are seeking a highly motivated and customer-centric Dutch Customer Service...
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Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize unforgettable experiences for customers across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-driven Dutch Customer Service Specialist to join our team. As a Customer Service...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize unforgettable experiences for customers across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-driven Dutch Customer Service Specialist to join our team. As a Customer Service...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesHandle and close inbound calls to achieve quarterly sales...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesHandle and close inbound calls to achieve quarterly sales...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused French...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused French...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Digital Customer Care Company Bv A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company Bv. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries and...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Digital Customer Care Company Bv A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company Bv. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries and...
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Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completo{"title": "Customer Service Representative", "content": "Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences?We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Spain. As a Customer Service Representative, you will be responsible for providing frontline service to...
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Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completo{"title": "Customer Service Representative", "content": "Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences?We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Spain. As a Customer Service Representative, you will be responsible for providing frontline service to...
