Collections Associate

Are you looking for a fresh start? Have you got collections experience and looking for a new challenge? We may have the role for you Everyday Loans are currently recruiting for a collections associate based in the branch. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. The Role: As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and Everyday Lending policies. You will work closely with customers to understand the reason for arrears, explore individual circumstances and make sure that a fair solution is implemented. Key Objectives: Meet individual and team targets each month. Should be a team player, sharing best practice across the team to deliver improved performance or customer outcomes. Work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes. Process immediate and future payments, complete income and expenditure assessments where required, agree arrangements and will refer to the Financial Difficulties/Vulnerable team should a customer require a none standard/out of policy Treating Customers Fairly arrangement. To summarise to the customer the agreed arrangement, next steps, and future consequences of none payment. Rewards Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits: • Bonus scheme • Private healthcare • Life assurance • Excellent company pension 3% employee to 8% employer contribution • 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed) • Cycle to Work vouchers • Retail Discounts • Tech scheme • 3 Charity Volunteering Days At Everyday Loans employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Everyday Loans has an active Employee Forum and dedicated Mental Health First Aiders.