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.Who we are Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona.As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software and other related technologies, in order to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology. ResponsibilitiesHandle IT support requests from internal employeesEndpoint management through JumpcloudLaptop, mobile and IOT device troubleshootingThird party software administration (Google Workspace, MS Office, Slack, Notion, etc.)User account management (Google Workspace, Jumpcloud)Device provisioning using the Asset Management SystemPassword management and administration through KeeperVoIP phone system maintenance (3CX)Video conferencing support (Google Meet, Airtame)Technical documentation in our wiki in NotionDefine software and hardware specifications in response to user requirementsIdentify and propose areas to maximise user experience and productivity in the working environment RequirementsUndergraduate or Degree in computer science/engineering or other related fieldFamiliar with IT support conceptsGood technical knowledge of Operating Systems (Windows, MAC and Linux), computer hardware and networking with hands-on troubleshooting experienceAble to read and understand technical manuals and process documentationStrong problem solving skills with the ability to research and troubleshoot complex IT related issuesAbility to translate and demonstrate complex technical solutions to non-technical usersProven team-working skills by working in a collaborative environmentStrong customer service focusGood communication skills in English, both written and verbalStrong organizational skills with ability to efficiently prioritise and execute tasksWhy you'll love us:You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating aworkplace where everyone is heard and feels a sense of belonging.What's in it for you?Kickstart your career journey with a paid internship that values your skills and potential.Get the tools for your daily tasks—awesome computers and gadgets includedGreat culture & working environment with an international team of over 50 different nationalities
