Senior Digital Customer Engagement Manager
hace 4 meses
.We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowThe charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.What you'll doDrives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.Support tickets handling, bridging customer queries and requirements from technical operations team.Ensures periodic service reviews to track the service quality across a range of customers.Orchestrates the overall service delivery according to agreed SLAs and KPIs.Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.Supports de-escalations of critical customer situations & reviews SLA service credit cases.Contributes to customer Go-Lives, Release Upgrade and maintenance activities.Executes and supports problem management and continuous improvement.Supports customer satisfaction surveys & commercial change requests.Contributes to the liaison with different SAP stakeholders e.G. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.Work in European time-zone.What you'll bringEngineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.Technical and application expertise for different cloud solutions (S/4HANA or another private cloud).Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures
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Director Global Digital Customer Engagement
hace 2 semanas
Barcelona, España AstraZeneca A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
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Digital Customer Engagement Manager
hace 6 meses
Barcelona, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 2 meses
Barcelona, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completo.Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing Manager Sobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
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Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completo.Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
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Senior Digital Customer Engagement Manager
hace 4 meses
Barcelona, España SAP A tiempo completo**We help the world run better** The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure an innovative and standardized digital approaches towards managed services delivery of contracted...
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Digital Customer Engagement Manager
hace 4 semanas
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Digital Customer Engagement Manager
hace 3 semanas
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Digital Customer Engagement Manager
hace 3 semanas
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completo.SolicitarOportunidad Laboral: Social Media & Customer Engagement ManagerUbicación: BarcelonaDepartamento: MarketingReporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
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Digital Customer Engagement Manager
hace 4 meses
Barcelona, España Sap A tiempo completo.We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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Digital Customer Engagement Manager
hace 3 meses
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Customer Engagement Manager
hace 1 día
Barcelona, Barcelona, España Sap A tiempo completoWe're seeking an experienced Client Delivery Manager to join our SAP Enterprise Cloud Services team. This is a great opportunity for a highly motivated and customer-focused individual to own and grow client engagements, act as the voice of the client within SAP, and lead the engagement with supporting ECS functions and roles.As a Client Delivery Manager, you...
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Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completoSolicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
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Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completoSolicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
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Senior Research Director
hace 2 semanas
Barcelona, Barcelona, España Gartner A tiempo completoAbout the RoleWe're seeking an exceptional Senior Research Director to join our Customer Service and Support Technology research team, focusing on CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies. The ideal candidate will have expertise in CRM Customer Engagement Center vendors like Salesforce,...
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Barcelona, España Gartner A tiempo completo.About the RoleWe're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team.Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
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Barcelona, España Gartner A tiempo completo.About the Role We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
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Barcelona, España Gartner A tiempo completoAbout the Role We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
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Barcelona, España Gartner A tiempo completoAbout the RoleWe're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
