Cs Quality Assurance Analyst
hace 2 semanas
CS Quality Assurance Analyst Ryanair is currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline Group.This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will play a key role in improving the quality of customer support by identifying areas of opportunity, analysing performance, and collaborating with vendors to address and implement improvements. You will also help shape training initiatives for agents, ensuring alignment with customer experience standards in a dynamic and evolving environment.Key Responsibilities: Evaluate customer interactions to ensure excellent service quality. Score interactions using an internal scorecard. Collaborate with vendors on immediate actions and weekly reports, sharing insights from interaction analyses. Conduct calibration sessions with vendors to align on customer experience expectations. Perform reporting and data analysis to identify trends and opportunities. Audit agents and Quality Evaluators to pinpoint improvement areas. Develop and propose training initiatives, reports, and analysis—your ideas are always welcome Meet weekly targets for reviewed interactions. Represent the Quality team in weekly and monthly business reviews, presenting insights and advocating for quality improvements. Work closely with different teams to ensure the effective implementation of quality standards and improvements. Maintain strong alignment within the Ryanair Quality team to communicate effectively with vendors and ensure consistent quality standards. Requirements: Proficiency in data analysis and reporting, with intermediate Excel skills. Languages: Fluent in English and Spanish; additional languages are a plus. Strong analytical and decision-making skills. Proactive mindset with a positive attitude. Adaptable and flexible in a fast-paced environment. Team-oriented with excellent collaboration skills. Familiarity with Quality processes, preferably with experience in a related role. Experience working in customer service is preferred. Benefits: A competitive but flexible technical career plan. We believe in a hybrid working model; you can work up to two days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Madrid. Optional discounts on health insurances (various companies). Travel discounts (of course). #J-18808-Ljbffr
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Cs Quality Assurance Analyst
hace 2 semanas
Madrid, España Ryanair A tiempo completoCS Quality Assurance AnalystRyanair is currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline Group.This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will play a key role in...
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CS Quality Assurance Analyst
hace 1 mes
Madrid, España Ryanair A tiempo completoLong DescriptionCS Quality Assurance AnalystRyanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe’s Largest Airline GroupThis is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As a CS Quality Assurance Analyst, you will...
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Cs Quality Assurance Analyst
hace 1 mes
Madrid, España Ryanair A tiempo completoLong DescriptionCS Quality Assurance AnalystRyanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline GroupThis is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As a CS Quality Assurance Analyst, you will play...
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CS Quality Assurance Analyst
hace 1 mes
Madrid, España Ryanair A tiempo completoLong DescriptionCS Quality Assurance AnalystRyanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe’s Largest Airline GroupThis is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will...
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Cs Quality Assurance Analyst
hace 1 mes
Madrid, España Ryanair A tiempo completoLong DescriptionCS Quality Assurance AnalystRyanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline GroupThis is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will play...
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CS Quality Assurance Analyst
hace 2 días
Madrid, España Ryanair Ltd. A tiempo completoRyanair is currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe’s Largest Airline Group.This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300 million guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will play a key role in improving the quality...
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Cs Quality Assurance Analyst | Qk-06
hace 2 semanas
Madrid, España Ryanair A tiempo completoLong Description CS Quality Assurance Analyst Ryanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As a CS Quality Assurance Analyst, you will...
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Cs Quality Assurance Analyst | QK-06
hace 2 semanas
Madrid, España Ryanair A tiempo completoLong DescriptionCS Quality Assurance AnalystRyanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will...
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Cs Quality Assurance Analyst | QK-06
hace 2 semanas
Madrid, España Ryanair A tiempo completoLong Description CS Quality Assurance Analyst Ryanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As a CS Quality Assurance Analyst, you...
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Cs Quality Assurance Analyst | Qk-06
hace 2 semanas
Madrid, España Ryanair A tiempo completoLong DescriptionCS Quality Assurance AnalystRyanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will...
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Quality Assurance Analyst
hace 1 mes
Madrid, España Nn Group A tiempo completo.Nationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain. We provide specialized services for the development and maintenance of insurance products for the different international Business Units from NN Group. On this occasion, we offer an indefinite Quality Assurance Analyst...
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Quality Assurance Analyst
hace 4 meses
Madrid, España Nn Group A tiempo completo.Nationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain.We provide specialized services for the development and maintenance of insurance products for the different international Business Units from NN Group.On this occasion, we offer an indefinite Quality Assurance Analyst...
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CS Quality Assurance and Enhancement Specialist
hace 1 semana
Madrid, Madrid, España Ryanair A tiempo completoAbout RyanairRyanair, Europe's largest airline group, is recruiting a CS Quality Assurance Analyst to join their Customer Service Team.This role offers an excellent opportunity to grow with the company as they aim to increase their aircraft fleet to over 800 and welcome 300 million guests annually within the next decade.Key Responsibilities:Evaluate customer...
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Quality Assurance Analyst
hace 7 meses
Madrid, España NN Group A tiempo completoNationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain. We provide specialized services for the development and maintenance of insurance products for the different international Business Units from NN Group. On this occasion, we offer an indefinite Quality Assurance...
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Quality Assurance Analyst
hace 3 meses
Madrid, España NN Group A tiempo completoNationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain. We provide specialized services for the development and maintenance of insurance products for the different international Business Units from NN Group. On this occasion, we offer an indefinite Quality Assurance Analyst...
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Quality Assurance Analyst
hace 1 mes
Madrid, España NN Group A tiempo completoNationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain.We provide specialized services for the development and maintenance of insurance products for the different international Business Units from NN Group.On this occasion, we offer an indefinite Quality Assurance Analyst...
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Quality Assurance Analyst
hace 4 meses
Madrid, España Nn Group A tiempo completoNationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain.We provide specialized services for the development and maintenance of insurance products for the different international Business Units from NN Group.On this occasion, we offer an indefinite Quality Assurance Analyst...
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Quality Assurance Analyst
hace 3 meses
Madrid, España Azertium IT Global Services SL A tiempo completoDescription ¡Estamos ampliando el equipo de Azertium IT y queremos contar contigo! Nos urge incorporar un Quality Assurance Analyst para un proyecto internacional. Modalidad de trabajo: presencial en Pozuelo de Alarcón. Main taks: - Definition of the test plan integration and participation strategy. - Define test strategy in Countries (E2E, Alphas and...
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Cs Systems Support Analyst
hace 1 mes
Madrid, España Cataloxy A tiempo completoPublicada: 16.10.2023. Actual hasta: 10.12.2024 Ofertas de empleo CS Systems Support Analyst Empresa: Vueling EspañaCS Systems Support Analyst, Madrid Salario: a convenirUbicación: MadridDescripción de la oferta Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents...
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Cs Systems Support Analyst
hace 1 mes
Madrid, España Cataloxy A tiempo completoPublicada: 16.10.2023.Actual hasta: 10.12.2024 Ofertas de empleo CS Systems Support Analyst Empresa: Vueling España CS Systems Support Analyst, Madrid Salario: a convenir Ubicación: Madrid Descripción de la oferta Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents...
