Credit Controller

.Credit Controller - Spanish, English & German speaking Full-time, Hybrid, Barcelona, Spain About Our Crew Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe. Our passion and unyielding dedication to getting people on the water influence our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family. If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here About the Role The Credit Controller reports to the Billing Manager and is primarily responsible for managing customer collections for the International sales ledgers. This role requires communication with customers and internal teams across other departments while working directly with the finance team. This individual will also need to be highly driven and prioritise responsibilities using sound judgment to effectively handle and respond to situations with minimal supervision. Candidates must have a 'can do' attitude and be comfortable working in a multi-faceted, fast changing environment. What You'll DoProcess cash application daily from bank transfers and other direct customer payments and allocate against outstanding invoices in NetSuiteProcess credit card payments as needed and update customer payment card details on EPX/ Stripe as necessary. Follow up declined credit card payments with customers where applicableReach out to customers via phone calls or emails regarding past due accounts in accordance with the aged debt collection policyTake responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are acted upon timely and correctlyCommunicate with customers and internal teams for inquiries including but not limited to payment information, invoice questions and account balancesMonitor and report on customer outstanding invoices, unallocated payments and customer issues.Review unapplied cash on customer accounts for refunds and/or apply to open invoices with communication to the customerWork closely with the International Account Management team for reviewing past due accounts as well as scheduling regular meetings to review overdue accountsCompile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress