Director Of Rooms

hace 1 mes

Barcelona, España Sls Barcelona A tiempo completo

.Empresas: SLS BarcelonaWhat you'll doWe are looking for an experienced Director of Rooms to join the pre-opening team at SLS Barcelona. Under the guidance of the Hotel Manager, the Director of Rooms is responsible for managing the Front Office, Guest Services, Housekeeping, and Laundry departments in an effective and courteous manner. The Director of Rooms is responsible for providing all guests with quality service while maximizing room revenue and developing team members.Support the PBX team consistent with hotel policies and procedures.Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office, Guest Services, Housekeeping, and Laundry.Daily management of Rooms Division.Ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.Continuously evaluate performance of each Rooms Division and take corrective actions when necessary.Establish and champion SLS specific Standard Operating Procedures (SOPs) for the Rooms Division.Attend, lead, and participate in various hotel and departmental meetings.Conduct interviews for all corresponding departments.With Executive Committee, determine strategy, training, and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service.Facilitate the training and development for Rooms Division team to the SLS and Ennismore standards and style.Monitor and review guest comments and feedback to identify areas for improvement.Respond directly to guests as necessary.In partnership with Hotel Manager, monitor daily availability and occupancy and communicate with Revenue to resolve any challenges.Participate in Fire Safety and Loss Prevention programs.We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to perform various related tasks as needed in the spirit of providing exceptional service.Requisitos: What we are looking for...Experience in Hospitality, Restaurants, and Nightlife required.Minimum 3 to 5 years of progressive experience in the hotel industry, preferably in an upscale or lifestyle brand hotel.Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook, point of sale systems.Ability to multitask, work in a fast-paced environment and have a high level of attention to detail.Excellent verbal and written communication skills.Fluent in Spanish and English.You have a solid understanding of local legal compliance requirements.You make people feel good - your team, guests, and colleagues alike.You make a positive impact.You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them

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