Dynamics Specialist

hace 1 mes

Barcelona, España Enreach Group A tiempo completo

Enreach is a leader in providing the most stable and innovative communication platform for the commercial market. Through our own network (supported by various interconnected data centers), we deliver mobile, telephony, and professional data services using progressive ICT techniques. As a result of our flexible and professional approach, we have gained a significant position in the market that we aim to further expand in the coming years through the indirect sales channel.
We would love for you to join us in our growth and integration process by joining our Barcelona team as a Dynamics 365 Specialist. Your mission will be to proactively conduct research on products and collaborate with our external provider, managing the relationship effectively. If in the future you would like to see yourself leading technically and functionally a complex Dynamics ecosystem with multiple environments, taking it to excellence, this description fits you
HOW? As our Dynamics 365 Specialist, you will be responsible for our Dynamics ecosystem with multiple environments, including all components. You will ensure the optimization of environments and seek areas of improvement in the customer experience.
You will work with the team in our Almere office but also closely with various teams from all our other group offices (European scope). Alongside these teams, you will lead projects to migrate non-local Dynamics components to Dynamics 365 within Enreach's Microsoft 365 tenant and achieve the highest possible synergy
You will play an important role in taking our Dynamics environment to the next level
Your key responsibilities will include: Optimizing and improving procedures, tools, and customer experience related to Dynamics. Designing solutions and implementing Dynamics components. Collaborating with cross-functional teams to integrate Dynamics solutions. Troubleshooting and resolving issues related to Dynamics. Staying up-to-date on industry standards regarding Dynamics. Optimizing the Dynamics licensing environment. Managing stakeholders and related reporting. Training other colleagues in 1st-line Dynamics support and managing 2nd-line support. Managing our external third-level support. With this position, we offer you many growth opportunities and you will be able to maximize your interest and knowledge in Dynamics
WHAT DO WE EXPECT OF YOU? Minimum 4 years of work experience in the field of Dynamics CRM (Marketing, Sales, and Customer Service). Familiarity with business processes, optimization, and streamlining of operations. Extensive knowledge of the latest Microsoft products and technologies. Strong analytical skills and a high customer orientation. Excellent communication skills and a product and service-oriented mindset. Ability to work independently and proactively. Fluency in English at a professional level as you will be working in an international environment. Knowledge and experience with Windows Server/Azure/Microsoft 365 will be an advantage. Having a Microsoft Dynamics certification will also be an advantage. Showing interest and/or experience with the Microsoft Power Platform, Copilot, or Dynamics Business Central will be a plus. WHAT CAN YOU EXPECT FROM ENREACH? A team that works wonders, empowers, and values its members through innovation and continuous improvement to grow together . A stable project , with a permanent contract and customized compensation through restaurant vouchers, transportation, daycare, and health insurance . Flexible hours with intensive work on Fridays . Embracing a hybrid organizational model that combines work-life balance facilitated by remote work and in-person collaboration, fostering team cohesion . Holacracy : an organizational form where authority and decision-making are distributed horizontally, and each person is responsible for self-managing their work to achieve common goals ?. Central and modern offices , bright, without walls or offices separating different roles or departments. A spacious office with a relaxation area, arcade machine, coffee, tea, and fruit available every day. ? . A tailored career plan , with focused training in your areas of improvement and specialized courses in products and services. You will also have access to online technology courses. You choose what, when, and how to train . Activities throughout the year: team building, coaching, and much more An example? Our Challenge Day A day each month dedicated to solving a real need as a team through research and consensus among all . Are you ready to join the challenge of creating magic through contact? WE ARE WAITING FOR YOU Name


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