Store Manager

hace 4 semanas


Cartagena, Murcia, España Pop Mart A tiempo completo

We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture.
Our mission is to ignite passion and bring joy worldwide.At POP MART, we are unique, and we always have been.
Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP.
Are you ready to embrace your future with POP MART?We are looking for a Store Manager for our new store in BarcelonaWHAT YOUR DAY AT POP MART WILL BE LIKEYou are a Manager with a strong orientation towards business and Customer Satisfaction.
You know how to develop and supervise a team.
Your interpersonal skills enable you to resolve internal and external conflicts.
You are dynamic, flexible, smart, and a problem solver.
Your love of fieldwork, management experience, and ability to analyze and handle difficult situations will be key to your daily goals.
You are passionate about retail.Main responsibilities:Support the area manager in daily activities by actively contributing to the design of the store's commercial and HR strategy.Manage your store comprehensively.Plan, implement, and monitor measures necessary to achieve and exceed sales objectives.Ensure and collaborate in implementing merchandising standards and optimize sales space to maximize profitability.Manage stock levels in the warehouse, maintaining correct inventory in line with replenishment cycles and merchandising strategies.Possess good product and fashion knowledge, and apply brand and seasonal visual merchandising standards.Supervise customer reception, ensuring it aligns with POP MART guidelines.Coordinate commercial and organizational activities at your store, including promotions, events, new launches, and CRM campaigns.Train new team members and support their growth and development in collaboration.Act as a role model and promote effective communication within the sales team.Monitor team performance using KPIs and achieve personal and store objectives, motivating the team to reach results.Analyze customer behavior KPIs (entrances, average receipt, items per receipt).Ensure department targets and budgets are met.Apply company procedures and policies, including regulations, safety procedures, prices, promotions, and communication strategies established by central services.BackgroundCitizenship or Work Permit is required.At least 5-10 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail environments.Knowledge of key trade KPIs, confidence in budget management, analysis, and reporting.Agility, dynamism, and problem-solving skills.Strong results orientation.High predisposition for team management, guiding team towards objectives, and fostering team spirit.Bachelor's or master's degree preferred.Excellent command of Spanish and English.It's all about PEOPLEWe cultivate and grow our talentsTraining will accompany you throughout your journeyYou will participate in training events, classroom lessons, and personalized modules to strengthen your technical and managerial skills.Personalized career paths are available for all employees, allowing you to set personal career goals and receive support to achieve them.We provide an exceptional in-store experience
Our keywords are: welcome, knowledge, and conclusion.
We aim to offer unique journeys to our customers, making them feel pampered, listened to, and well-advised, thereby enhancing brand loyalty.
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