Concierge Agent

.Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.Billed as 'the first luxurious integrated resort in Jeddah', Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.Job DescriptionRespond to guest requests for special arrangements or services (e.G., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.Respond to special requests from guests with unique needs and follow up to ensure satisfaction.Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.Review shift logs/daily memo books and document pertinent information in logbooks.Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.Comply with quality assurance expectations and standards.QualificationsPrevious hospitality experienceExcellent communication skillsStrong customer service skills required.Degree in Hospitality / TourismAdditional InformationWhat we offer....An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand