German-Speaking Quality Analyst To Riga Latvia
hace 3 semanas
We are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst India's 50 best companies to work for in 2020 by the Great Place to Work Institute.
Roles and Responsibilities: Quality Associate (QA) will be responsible for ensuring Call, Email & Ticket quality. The QA monitors required samples of voice & non-voice based transactions on Quality Evaluation form included with predefined quality parameters. QA also publishes a comprehensive report on the overall quality of the project.Random & stratified sampling method will be used to audit the calls and emails.Coaching & Feedback sessions.Joint call monitoring sessions with respective assigned teams & other stakeholders.Provide process updates as per requirement.Conduct Team Huddles to discuss the Quality scores and areas of opportunities.Provide Feedback/Quality tips to improve customer experience.Recognize Agents with excellent performance levels.Bottom Quartile management.Root cause analysis as per requirement (Complaints, Negative Survey response, etc.).Participate in internal/external calibration sessions.Drive process improvement initiatives.Handle production activities – to answer Call / Chat / ticket volume spikes.Qualifications & Requirements: Native German speaker and fluent English level.Good communication skills.Experience in supporting Customer Service.Good understanding of Customer Service transactional Quality concepts.Is this you? Then we would love to get to know you better Please send your application as soon as possible, as we interview candidates continuously. Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
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German-Speaking Quality Analyst To Riga Latvia
hace 2 meses
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German-speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...
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German-Speaking Quality Analyst To Riga Latvia
hace 1 semana
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German-speaking Quality Analyst for our client in Riga, Latvia.We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk.Our client represents the connected world, offering innovative and customer-centric information technology...
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German-Speaking Quality Analyst To Riga Latvia
hace 3 semanas
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...
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German-Speaking Quality Analyst To Riga Latvia
hace 2 meses
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...
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German-speaking Quality Analyst to Riga Latvia
hace 3 semanas
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...
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German-speaking Quality Analyst to Riga Latvia
hace 3 semanas
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk.Our client represents the connected world, offering innovative and customer-centric information technology...
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German-speaking Quality Analyst to Riga Latvia
hace 3 semanas
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completo.Join Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...
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Multilingual Customer Support Specialist to Riga, Latvia
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Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoCustomer Support Agent Opportunity in Riga, LatviaWe are seeking a highly skilled and fluent Dutch-speaking Customer Support Agent to join our client's team in Riga, Latvia. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.About the Role:Fluent in...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completo.Join Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About our Client: Our...
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German Speaking Quality Analyst
hace 1 mes
Barcelona, España Recruitment Direct A tiempo completoGerman Speaking Quality AnalystRiga, LatviaGross salary of €2000 gross per month.Job Responsibilities:Quality Auditing:Conduct audits on customer interactions.Perform root cause analysis for quality issues.Monitor individual and team performance for quality improvement.Feedback & Coaching:Provide feedback to CSAs based on actionable insights.Offer coaching...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client: Our client...
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Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are seeking a detail-oriented Quality Assurance Specialist who is fluent in German to join our client in Riga, Latvia.About Our Client:Our client represents the connected world, offering innovative and customer-centric information technology experiences that enable enterprises, associates, and society to thrive. With over 90 countries represented across...
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Barcelona, España Nordicjobsworldwide.Com A tiempo completoAre you fluent in German and English? Do you thrive on solving problems and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join a leading fin-tech project in the vibrant city of Riga, Latvia!About the RoleAs a Customer Support Agent, you'll provide world-class assistance to customers via phone, email, and chat....
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction?If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client: Our client...
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Barcelona, España Nordicjobsworldwide.Com A tiempo completoAre you fluent in German and English ? Do you thrive on solving problems and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join a leading fin-tech project in the vibrant city of Riga, Latvia! About the Role As a Customer Support Agent, you'll provide world-class assistance to customers via phone, email, and...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About our Client: Our...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...
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German Speaking Quality Analyst
hace 3 semanas
Barcelona, España Recruitment Direct A tiempo completoGerman Speaking Quality Analyst - Relocation to Latvia Responsibilities:Conduct audits on customer interactions.Perform root cause analysis for quality issues.Monitor individual and team performance for quality improvement.Feedback & Coaching:Provide feedback to CSAs based on actionable insights.Offer coaching to improve performance aligned with operational...