Front Office Agent

hace 5 meses

Barcelona, España Kimpton Vividora Barcelona A tiempo completo

Empresas: Kimpton Vividora Barcelona Your day-to-day • Be the warm welcome that kicks off a memorable guest experience
• Support the Front Office Supervisors in all required tasks.
• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time.
Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
What to expect from us • Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG's training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Private health insurance discount.
• Kimpton Benefits: our platform with exclusive discounts for employees.
Requisitos : What we need from you • Bachelor's degree in hospitality or related field.
• 2+ years' experience working in Front Office department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

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