Strategic Customer Success Advisor, Dach | Vx631

hace 1 mes

Barcelona, España Autodesk A tiempo completo

Position OverviewThe Customer Success Advisor is a role focused on the "Onboard" and "Use" lifecycle stages of our Strategic indirect and direct customers as they deploy Autodesk solutions. You will engage directly with customers through customer nurturing and planning interactions, data-driven triggered actions, and reacting to inbound customer-initiated triggers. You will join a team of 6-7 CSA Strategic professionals and report to the EMEA CSA AEC Manager.Responsibilities You will assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.You will partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.You will drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities.You will participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment.Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams.Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers.While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity.Minimum Qualifications Customer empathy and customer-centric mindset.Experience managing relationships with a range of customers.Collaboration and coordination across multiple team members and partners.Ability to discover and uncover the customer's business challenges.Fluent languages spoken and written: German and English.Preferred Qualifications 4+ years Customer Success / Account Management experience.SFDC proficiency.Hybrid role.About Autodesk Welcome to Autodesk Amazing things are created every day with our software, from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk; our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.#J-18808-Ljbffr

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