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Fixed Network Optimization Support
hace 3 meses
Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.
Position Overview Connect 44 wish to speak with Fixed Service Engineers to join our client in MadridJob location: Spain, Madrid Available Positions: 1 position Job type: Contract Job Ref.
Number: FNOSS · Manage Fixed Service Optimization actions.
· Manage and monitoroptimization providers, defining SLA objectives · Define continuous improvement processes and networkKPIs, based on detailed knowledge of the network and its parameters.
· Evolve the analytics and automation of the service KPIs of the Fixed network · Lead network initiatives related to user experience improvement · Actively collaborate with the areas of Network, Data, Cockpit, OM, ATC and Business · Develop guidelines and evolve data models for network optimization processes · Fixed quality of service monitoring based on passive/active probes, network KPIs, customer complaints.
· Propose service and functional improvements based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer, ...) · Collaborate with Operations and Maintenance to correct and avoid network incidents.
· Develop initiatives and strategies that allow the most efficient use of IP network resources, Transmission and Fixed Access.
· Lead optimization actions to avoid impact on the quality of service in the event of anomalies of high traffic load.
· Interlocution with suppliers.
· Lead initiatives to improve customer experience, benchmarking and official reporting to the Ministry (based on active probes) · Establish and follow compliance with Quality and SLA objectives,and continuous improvement processes in collaboration with the Planning and Engineering teams.
· Preparationof reports for the different committees of the company 1.
Regulated Training : a.
Telecommunications Engineering or equivalent 2.
Minimum experience required a.
5 years of proven experience in a position of similar activity b.
Experience in fixed network projects c. Experience in Project Management and Agile Methodology 3.
Other Knowledge: a.
Network Operator Architecture: (BRAS, BNG, Peering, Cache...) b.
Exploitation of databases.
(Big Query, Datastudio, Power BI) c. Management and communication protocols d. Fixed Service monitoring and optimization tools.
e. Customer Service Processes and Tools 4.
Languages: a. Fluent English, spoken and written and Spanish.
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