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Service Manager / Gestor de Incidencias en Madrid.Desde Mia Advanced Systems buscamos incorporar para uno de nuestros principales clientes dl el sector Telecomunicaciones un/a Service Manager / Gestor de Incidencias Junior Incorporación en plantilla del cliente final.Sus principales funciones seránEjecución y alta en el sistema de solicitudes de clientes.Asignación de solicitudes a aquellas personas que puedan atenderlas con el objetivo de que se resuelvan lo antes posible.Clasificación de solicitudes de asistencia técnica incidencias y problemas en función de su urgencia e impacto.Recepción de solicitudes de demandas por parte de los clientes.Recepción y alta en el sistema de solicitudes de clientes.Colaborar en el cumplimiento de las políticas de la empresa y de los objetivos su área.Cumplimiento de SLAs y escalado de peticiones de servicio e incidencias.Monitorización del cumplimiento de los tiempos de respuesta y SLAs en general de cada solicitud.Actualización de la CMDB tras el cambio.Elaboración modificación y revisión de la CMDB.Gestión de suministros en coordinación con almacenes.Interlocución en proyectos de despliegues con JP.Realizar las altas/bajas y modificaciones de contratos en el sistema.#J-18808-Ljbffr