Social & Community Manager

hace 2 meses

Barcelona, España Proton Ag A tiempo completo

Join Proton and build a better internet where privacy is the default At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.
Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech's invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information.
The role
We are looking for an experienced social and community manager with a knack for writing and who has a good understanding of technology and the internet, enjoys interacting with people, and wants to share their knowledge with them. You will be responsible for driving growth, engagement, and excitement across all our social media platforms, communities, and other outlets where we can interact with our highly engaged audience.
What you will do
Help grow the Proton community: Propose, test, and implement strategies to grow our community across various social channels, including X, Instagram, Reddit, Whatsapp, Telegram, Matrix, and Discord.
Create value-rich content: Generate compelling content that resonates with the community, drives engagement, and aims to educate/inspire/entertain existing and new audiences.
Listen to the Proton community: Serve as the bridge between the community and our development team. Gather feedback, monitor community sentiment, and provide insights to guide product improvements and developments.
Protect Proton's reputation: Efficiently manage and mitigate any community-related issues or crises, protecting Proton's reputation and community trust.
Analyse and optimize our efforts: Contribute to the team's reports and help make sense of our social media presence, community engagement, and content performance.
Keep learning: Maintain a constant understanding of platform best practices and changes.
Job requirements 3+ years experience in community & brand reputation management
1+ years experience in tech/ SaaS
Demonstrated success in managing and growing social media accounts and online communities
Experience with managing crisis communications and brand reputation
Outstanding written communication skills
Strategic planning and execution skills
Solid understanding and passion for the internet and social media
Independent, self-motivated, and proactive
EN native speaker
Experience with both B2C and B2B audiences
Comfortable working in fast-paced environments
A personal interest in online privacy and security
Why Proton Office First: Collaboration is easier and more effective in person.
Technology: We provide all the devices and software you need to excel in your role.
Food: Lunch and snacks are provided by Proton every day at our offices.
Transport: We support our employees with transport costs.
Stock Options: You get stock options when you join us.
Flexible Working: You can define your own working hours.
Learning and Development: We are committed to your professional growth.
Employee Benefits: Comprehensive health insurance plans and wellness programs.
Work that Matters: Proton is a community-first organization.
Our Commitment to Diversity and Inclusion
At Proton, we believe diversity drives innovation. We are committed to fostering an inclusive environment.

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