Community Team Lead

hace 3 semanas

Madrid, España Classpop A tiempo completo

.Community Team Lead (Madrid, Spain - Remote Role Possible)Community Team Lead (Madrid, Spain - Remote Role Possible) Classpop is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop for booking events such as birthday parties, team building activities, date nights and more, with class offerings ranging from dance classes to cooking classes to floral arranging classes and other creative experiences.Consumers and companies alike use Classpop to discover new ways to connect through cooking classes, paint and sips, mixology, pottery classes, and other unforgettable classes. In addition to providing customers access to world-class top instructors and content, we also provide a great source of income to our partners that includes chefs, artists, business owners and venues.Serving both customers and our partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best classes and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.About the Role:We are looking for a full-time Community Team Lead with strong experience in leading communities and partners. This is an important role within our operations team with many growth opportunities.Responsibilities Include:Lead and assist our community partners.Give all necessary direction to customer service to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfactionSet KPIs for categories and track KPIs and provide feedback to team members whenever necessary.Monitor dates, bookings and availability of partners

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    hace 5 días

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