Product Success Manager

hace 4 semanas

Burgos, Burgos, España ServiceNo A tiempo completo

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionServiceNow is seeking a driven Product Success Manager – CRM & Industry Workflow. The Product Success Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Product Success Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications including Customer Service Management, Field Service Management, and Industry applications such as Financial Services Operations, Telco Service Management, or Clinical Device Management for Healthcare & Life Sciences. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process, and technology.
Product Success Managers work directly with customers to enhance their overall experience with the product and make them successful and reference customers. They monitor customer health, deliver customer programs, and act as the liaison between customer and product teams.
What you will get to do: Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding/closed loop tracking for customer programsA deep sense of empathy for the customer and genuine passion in helping them succeedEngage and collaborate closely with the ServiceNow R&D teams on escalated technical issuesDemonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problemsExperience in analyzing and recommending strategies based on business prioritiesSolid experience in requirements gathering, including experience in creating process mapping documentationExcellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Word, and PowerPoint)Responsible for creating innovative solutions leveraging ServiceNow's CIWF SolutionsMentor field resources in implementation methodology, configuration, and best practices for CIWF applicationsReview customer's architecture, design processes, and system integrations to the platformRespond to customer questions relating to ServiceNow CIWF SolutionsThis role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real-world security operationsContribute to sales campaigns focused on CRM discussing best practice implementation strategy and planningConfigure solution environments to address customer requirements and business issuesCollaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needsShare best practices and known solutions with other internal teams, community, and customers to help promote faster time to value for customersStay current on competitive analyses and understanding differentiators between ServiceNow and its competitorsQualificationsOur ideal candidate: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Deep knowledge of customer service/contact center management, customer self-service, customer community, and knowledge management processes and technologies10+ years of experience in customer-facing implementation/delivery roles such as Solution Architect, Technical Consultant &/or former developer ideally from in professional services or consulting capacity10+ years in the Customer Service technology industry space (such as Oracle Service Cloud, Salesforce Service Cloud, or ServiceNow CSM) or Field Service Management technology (such as Salesforce Click or ServiceNow FSM)Deep domain knowledge in Contact Center, Customer Service, and Field Service business processesIdeally ServiceNow CSM & FSM certifiedAbility to do ServiceNow deep architectural advisory work and configuration/codingFanatical about customer success and tenacious at driving long-term customer valueHighly data-driven with commitment to drive customer engagement towards business outcome and value realizationExcellent verbal and written communication skills, including the ability to chair sessions and host webinarsMust be able to travel up to 25% annually, when applicableNot sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional InformationWork Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

#J-18808-Ljbffr

  • Customer Success Manager

    hace 6 días

    Burgos, Burgos, España 83zero A tiempo completo

    Customer Success Manager - Cyber Spain (Ideally Madrid) Salary - €55,000 We are looking for a driven Customer Success Manager who will support the growth of the SASE business across EMEA at a global leading cybersecurity business. . This is a great opportunity to join a dynamic team where you will ensure the customer is getting the best out of the...

  • Technical Customer Success Manager

    hace 22 horas

    Burgos, Burgos, España 83zero A tiempo completo

    Technical Customer Success Manager - CyberLocation: Spain (Ideally Madrid)Salary: €55,000We are looking for a driven Technical Customer Success Manager who will support the growth of the SASE business across EMEA at a global leading cybersecurity business. This is a great opportunity to join a dynamic team where you will ensure the customer is getting the...

  • Manager, Customer Success Hub

    hace 1 semana

    Burgos, Burgos, España ServiceNo A tiempo completo

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...

  • Customer Success Transformation Leader

    hace 1 semana

    Burgos, Burgos, España ServiceNo A tiempo completo

    Job DescriptionAt ServiceNow, we're transforming the way work gets done. As a Manager of Customer Success Hubs, you'll play a critical role in driving customer success and growth.About the RoleThis is an exciting opportunity to lead a team of early in career Customer Success Guides (CSGs) responsible for delivering Success at Scale for all Digital,...

  • Product & Sales Manager

    hace 2 semanas

    Burgos, Burgos, España Jordan Martorell S.L. A tiempo completo

    Product & Sales ManagerBurgosBurgos, Castilla y León, ESEmpresa líder en el sector de los aditivos con diversas Unidades de Negocio, precisa incorporar un Product & Sales Manager para la división industrial (recubrimientos, adhesivos, sellantes, etc.).Reportando a la Dirección Comercial, colaborará en el crecimiento del negocio además de dar soporte...

  • Product & Sales Manager

    hace 3 semanas

    Burgos, Burgos, España Jordan martorell s.l. A tiempo completo

    Product & Sales ManagerBurgosBurgos, Castilla y León, ESEmpresa líder en el sector de los aditivos con diversas Unidades de Negocio, precisa incorporar un Product & Sales Manager para la división industrial (recubrimientos, adhesivos, sellantes, etc.).Reportando a la Dirección Comercial, colaborará en el crecimiento del negocio además de dar soporte...

  • Product Manager

    hace 4 semanas

    Burgos, Burgos, España Gmv A tiempo completo

    Do you want to lead projects related to Intelligent Transport Systems and face new challenges?GMV is a technology group with extensive experience.We are expanding our teams, we are looking for a Product Manager to carry out both the management and development of products within this area.In our team you will play a key role, focusing on the complete life...

  • Customer Success Manager

    hace 2 días

    Burgos, Burgos, España Bigle A tiempo completo

    Bigle es una empresa líder en el sector Legal Tech, con presencia en Barcelona, Madrid y Londres.Nuestra misión es transformar la gestión legal y documental de las empresas mediante soluciones tecnológicas avanzadas, ayudando a optimizar la eficiencia, reducir riesgos y garantizar el cumplimiento normativo en sus operaciones legales.Ofrecemos una suite...

  • Lead Product Manager

    hace 3 días

    Burgos, Burgos, España Tent Partnership A tiempo completo

    Tent Partnership for Refugees is seeking a Product Team Lead to drive the development and delivery of scalable and replicable solutions that help refugees and other work-authorized migrants get hired by our member companies across markets.As the Product Team Lead, you will be responsible for managing the Product team, playing a hands-on role in product...

  • Technical Product Manager

    hace 2 días

    Burgos, Burgos, España Jordan Martorell S.L. A tiempo completo

    TransPerfect is an established company with a start-up culture seeking creative entrepreneurial people like you to join our team.We're hiring a Product Manager to join our global team to play a pivotal role in overseeing the development, implementation, and enhancement of our technical products.If you're ready to join a growing company and make an immediate...

  • Junior Product Manager

    hace 2 semanas

    Burgos, Burgos, España Jordan Martorell S.L. A tiempo completo

    Junior Product ManagerLeónLeón, Castile and León, ES¿Quieres formar parte de una empresa en plena expansión?Únete a nuestro equipoEn Incapto estamos buscando a un Product Manager que quiera trabajar en un entorno ágil de Startup, donde podrás tener un verdadero impacto y ayudarnos a construir cosas increíbles¿Quienes somos?Somos una empresa de...

  • Product Supplier Manager

    hace 2 semanas

    Burgos, Burgos, España Jordan Martorell S.L. A tiempo completo

    Product Supplier ManagerBurgosBurgos, Castile and León, ES¿Te gustaría trabajar en una de las empresas más prometedoras del sector tecnológico en España?Cafler es tu oportunidadLa plataforma que simplifica el cuidado de tu vehículo.Somos una empresa de alto crecimiento en España que ofrece movilidad delegada para gestionar tus necesidades...

  • Product Manager Web

    hace 2 semanas

    Burgos, Burgos, España Palma Aquarium A tiempo completo

    Buscamos un Product Manager Web & CRM en Palma de Mallorca, que gestione la evolución de nuestra plataforma digital y el CRM, mejorando la experiencia del usuario y optimizando las funcionalidades de la web.Funciones :Gestionar y optimizar la web del acuario, asegurando una navegación fluida, orientada a la conversión CRO.Gestionar la operativa diaria de...

  • Product Manager, Sector Agrónomo

    hace 3 semanas

    Burgos, Burgos, España buscojobs España A tiempo completo

    Betancourt selecciona: Product Manager, sector agrónomo.La empresa:Empresa líder en soluciones agrícolas innovadoras, con un fuerte enfoque en la mejora del rendimiento y sostenibilidad de los cultivos.El puesto:Buscamos un Product Manager con amplia experiencia en asesoramiento técnico y desarrollo agronómico. Con base en Granada, será responsable de...

  • Product Supplier Manager

    hace 3 semanas

    Burgos, Burgos, España Jordan martorell s.l. A tiempo completo

    Product Supplier ManagerBurgosBurgos, Castile and León, ES¿Te gustaría trabajar en una de las empresas más prometedoras del sector tecnológico en España?Cafler es tu oportunidadLa plataforma que simplifica el cuidado de tu vehículo. Somos una empresa de alto crecimiento en España que ofrece movilidad delegada para gestionar tus necesidades...

  • Senior Product Manager

    hace 5 días

    Burgos, Burgos, España Grup Núñez i Navarro A tiempo completo

    Senior Product ManagerBurgosBurgos, Castilla y León, ES Desde hace más de 75 años, en Grup Núñez i Navarro creamos espacios pensados y proyectados para contribuir al bienestar de las personas y satisfacer sus necesidades actuales y futuras. Nuestro Grupo es, hoy en día, marca de referencia en Barcelona para quienes buscan vivienda, un espacio de...

  • Senior Product Manager

    hace 3 semanas

    Burgos, Burgos, España Jordan martorell s.l. A tiempo completo

    Senior Product ManagerBurgosBurgos, Castilla y León, ESDesde hace más de 75 años, en Grup Núñez i Navarro creamos espacios pensados y proyectados para contribuir al bienestar de las personas y satisfacer sus necesidades actuales y futuras.Nuestro Grupo es, hoy en día, marca de referencia en Barcelona para quienes buscan vivienda, un espacio de trabajo,...

  • Product Manager Online

    hace 3 semanas

    Burgos, Burgos, España buscojobs España A tiempo completo

    We are modern, always fresh. We are young, we are cool... We are NOW En Bershka, el Product Manager Online será responsable de gestionar el mercado digital, enfocándose en alcanzar los objetivos de venta y reflejar la identidad de la marca de manera efectiva en el entorno online.Para ello llevarás a cabo un análisis continuo del performance, la gestión...

  • Senior Product Manager

    hace 3 días

    Burgos, Burgos, España buscojobs España A tiempo completo

    About UsWe are a fast-growing start-up recognized as one of the top Health-Tech companies by Forbes. Our business model combines medical expertise with digitalization, enabling us to pioneer leading care, flagship clinics, and state-of-the-art tech across 8 countries.Role OverviewWe are looking for an experienced Chief Product Officer to join our executive...

  • Product Quality Manager

    hace 6 días

    Burgos, Burgos, España DHV Technology A tiempo completo

    DHV Technology is a leading manufacturer of high-tech products, and we are seeking a talented Product Quality Manager to join our team. In this role, you will be responsible for ensuring that our products meet the highest quality standards.The ideal candidate will have a strong background in quality management, with a minimum of 5 years of experience in...