Support Analyst
hace 3 días
.Strength in TrustOneTrust unlocks the full potential of data and AI, securely and responsibly.
Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks.
With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation.
Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.The ChallengeOneTrust is seeking a Support Analyst to join our professional services team.Your MissionTake support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue.Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress.Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions.Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc.Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications.Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements.Work independently to manage your time and commitments while meeting agreed performance levels.Your experience includes:Degree, higher education qualification or 1-5 years' work experience in a similar role.Relevant technical skills in HTML, CSS, Javascript, APIs/integrations.Experience in a support type role.Highly developed written and verbal communication skills in English, with ability to effectively communicate complex information in accessible language via phone, video and e-mail.Ability to work with and troubleshoot complex, web-based software suites.Extra AwesomeMobile application development experience.Additional language skills.Where we WorkOneTrust embraces a flexible working model.
Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.BenefitsAs an employee at OneTrust, you will be part of the OneTeam.
That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office.
This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.
Specific benefits differ by country
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