Business Development Expert Investment

hace 2 meses


Zaragoza, España Ing A tiempo completo

.At ING we are looking for Business Development Expert Investments and Funds Your role and work environment: We are looking for a talented and enthusiastic Business Development Expert to join our Team of Investments and Funds Entrusted Tribe where we aim to help and encourage customers to manage their wealth in a simple and efficient way, while we have a lot of fun Main product lines to make this happen are savings (Deposits, Cuenta Naranja), broker, pension plans and mutual funds. Within this tribe you will be a Business Development Expert, so you offer ING's customers solutions to grow their money. You aim at improving ING's performance and identify opportunities to better serve and delight customers in the product suite we offer in both savings and investments within the retail sector. Your key responsibilities: Run existing business from an end-to-end perspective, covering all the different angles: IT systems, commercial strategy, functionality range for the day-to-day customer transactions, measuring relevant KPIs, business tracking and holding an active connection with distribution and sales teams to boost broker business. Thinking long term and beyond: definition of strategy to grow target market through welcoming more customers while keeping our product offer fresh & authentic, with special focus on incorporating new trends and functionalities that continue to make our proposition differential in the market. You will report to the Tribe Business Lead of a specific product: Savings, Broker or Mutual Funds. As a Business Development Expert you are responsible for: Customer Experience: Provide the best customer experience by designing, mapping and constantly improving the customer journey. With an end-to-end process view being able to collect CX and data, translating into UX and IT landscapes.Digital Strategy: As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to engage our customers and increase efficiency of our assisted channels bringing the best experience in the moments of truth.Commercial Strategy: In collaboration with marketing and customer interactions teams, definition of commercial campaign strategy to offer our product value proposition to clients in a personalized and customer-centric way.Data Fluency: Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process. Responsible to guarantee bank revenue and present balanced cost-benefit business cases before and after any implementation.Product / partnership relations: launch and maintain an attractive and compliant (very important, so leading the backlog of any CNMV or similar regulatory requirements) value proposition to the market, providing the highest customer satisfaction. It includes relationship with partners keeping collaboration fluent and steering and managing our functionalities jointly



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