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Lead Retail Associate
hace 1 mes
Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it's about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.
Without You, We'd Just Be Collectors of Our Own Stuff
Business equals selling stuff. That's the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.
As our Converse Lead your mission will be to build the bond between the consumer and the brand by providing the highest level of service and inspiring with powerful brand stories adapted to the retail setting.
Responsibilities Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
Handle more complex transactions or customer service situations
Provide expertise in one or more areas or functions (shipping and receiving, cashier duties, and customer service)
Seek ongoing training and education to further develop expertise
Assist managers in conducting formal onboarding and training programs for associates
Assist with loss prevention efforts by providing proactive customer service
Assist in coordinating work of other associates
May have key holder responsibilities
Minimum Requirements High school diploma or equivalent
3 years retail experience
Basic computer skills including Microsoft Office
Ability to work weekends, evenings and holidays as needed
Converse is more than a company; it's a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we're different.
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