Department Manager
hace 2 semanas
CELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO LVMH GROUP DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC, CREATIVE AND IMAGE DIRECTOR.
CELINE'S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.
TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, AGILE AND PASSIONATE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.
YOUR WORK ENVIRONMENT AS DEPARTMENT MANAGER, YOU WILL BE AN AMBASSADOR OF THE BRAND.
A BUSINESS DEVELOPER RESPONSIBLE FOR THE SALES OF ALL CATEGORIES, WHO WILL LEAD BY EXAMPLE, SPENDING MOST OF THE TIME ON THE SHOPFLOOR DEVELOPING THE BUSINESS AND CLIENTS PORTFOLIO.
IT WILL WORK CLOSELY WITH THE OPERATIONS TEAM TO ENSURE ALL PROCESSES IN STORE ARE MATCHING THE COMMERCIAL AMBITION (STOCK, ROASTERING, PROCESSES COMPLIANCE ETC.)
ProfileYour impact Business Developer: LEAD BY EXAMPLE, CONSTANTLY DEVELOPING SALES OF YOUR CATEGORYREGULARLY ANALYZE YOUR CATEGORY'S PERFORMANCES AND IMPLEMENT THE RIGHT ACTION PLANS WHEN NEEDEDRECRUIT, DEVELOP AND RETAIN YOUR CLIENTSBE EXEMPLARY BY ALWAYS DEVELOPING YOUR CLIENTS PORTFOLIOIMPLEMENT CLIENTELING ACTIONS AND ENSURE THEIR IMPLEMENTATION AND FOLLOW-UP BY THE SALES CONSULTANTSBE THE LINK BETWEEN THE STORE MANAGEMENT AND YOUR DEPARTMENTA TALENT MANAGER & SKILLS DEVELOPER: LEAD AND MANAGE THE DEPARTMENT STAFFCREATE AND MAINTAIN A POSITIVE AND MOTIVATING WORK ENVIRONMENTDEVELOP A STRONG TEAM SPIRITTALENTS DEVELOPMENTREGULARLY COACH EACH MEMBER OF YOUR TEAM ENSURING THEY OFFER THE CLIENTS THE UTMOST EXPERIENCE IN STOREIDENTIFY THEIR STRENGTHS AND INTERESTS TO ORIENT THEM IN THE RIGHT CAREER PATH, AS WELL AS THEIR SPECIFIC TRAINING NEEDS TO SUPPORT THE STORE MANAGER IN BUILDING THEIR TRAINING PLANBUILD A LOYAL CLIENTELE, LEVERAGING ALL CLIENTELING TOOLS FROM THE CRM TEAMESTABLISH A CLIENT-CENTRIC MINDSET IN STORE TO ENSURE THE HIGHEST LEVEL OF CUSTOMER EXPERIENCE AND ACHIEVE CLIENT RETENTION OBJECTIVESACT AS A CELINE AMBASSADOR IN YOUR LOCAL MARKET, BY PROACTIVELY REPRESENTING THE BRAND IN RELEVANT LOCAL ACTIVITIES (NETWORKING, PR)BE AWARE OF THE COMPETITIVE LANDSCAPE AND MARKET TRENDSA process owner: ENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH THE INTERNAL POLICIESINFORM YOUR TEAM ON THE PROCESSES AND ENSURE THEIR FOLLOW-UPHANDLE ADMINISTRATIVE RESPONSIBILITIES OF YOUR DEPARTMENTMANAGE YOUR STOCKGUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCEMANAGE DAILY CYCLE COUNTSSUPPORT THE STORE IN ENSURING THAT YOUR STOCK IS IN LINE WITH YOUR DEPARTMENT'S COMMERCIAL AMBITIONMANAGE YOUR DEPARTMENT SCHEDULEORGANIZE AND PLAN THE ACTIVITIES OF YOUR DEPARTMENTSUPPORT THE STORE MANAGEMENT IN DEFINING THE STAFF SCHEDULEAdditional informationCOMPETENCIES: A brand promoter and clients ambassador: BE A BRAND PROMOTERPROMOTE THE BRAND INTERNALLY AND EXTERNALLY IN YOUR DAILY ENVIRONMENTBE THE AMBASSADOR OF ITS CULTURE AND VALUESENSURE AN EXCELLENT AND CONTINUOUS CUSTOMER EXPERIENCELEAD BY EXAMPLE: SPEND AT LEAST 95% OF YOUR TIME ON THE SHOP FLOORGUARANTEE THAT EVERY CLIENT RECEIVES THE UTMOST EXPERIENCE IN STORE FROM THE MOMENT HE/SHE ENTERS TO THE MOMENT HE/SHE LEAVESHELP THE STAFF SUCCEEDING IN ENGAGING AND CONNECTING WITH THEIR CLIENTS TO INCREASE THEIR LOYALTYHANDLE DELICATE CUSTOMER SITUATIONSGUARANTEE STORE IMAGEENSURE THAT THE IMAGE OF YOUR DEPARTMENT IS CONSTANTLY CONSISTENT WITH BRAND GUIDELINESGUARANTEE THAT STORE STAFF ATTITUDE MEETS BRAND VALUES AND STANDARDSKeys for success: HIGH PRODUCT AND FASHION SENSITIVITYCOMMERCIAL AWARENESS AND BUSINESS SENSESTRONG SELLING SKILLSABILITY TO MANAGE AND DEVELOP TEAMS (COACHING)CLIENTS-CENTRIC: ABILITY TO UNDERSTAND AND GO BEYOND THE CLIENTS NEEDS TO OFFER THEM THE UTMOST CLIENT EXPERIENCEORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITYGOOD INTERPERSONAL SKILLS, OWNERSHIP, EMPATHY AND CURIOSITYLANGUAGES: FLUENT IN SPANISH AND ENGLISH A THIRD LANGUAGE WOULD BE A PLUS
WORKPLACE BARCELONA
STARTING DATE MARCH
OUR ENGAGEMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
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