It Service Manager
hace 1 mes
.IT Service Manager - Salesforce Marketing Automation This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Location: Barcelona (Hybrid)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.We are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts. Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services.Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function.Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs.About the Role Major accountabilities:Deliver on IT Service Management for specific tower/service line across ITIL process, Service Operations along with continual service improvement and supplier operational governance.Support in Predict and prevent operations for assigned scope with target to identify gaps, reducing MTTR, improving time to delivery and CSAT within the scope in collaboration with service lines.Manage a service operations with standardized services, processes and tools to provide efficient, high quality services.This role will analyze and identify improvement opportunities in existing processes, procedures, and drive for improvement using Six Sigma, Process simplification or Automation.Provide analytical report for an actionable periodic Supplier Governance calls ensuring they deliver quality services, meet all KPIs and SLAs along with CSAT targets.This role also needs to work on process simplifications and improvement areas to ensure efficient operations delivery and stable IT environment.Support in ensuring that Asset relevant attributes are correctly maintained in the Configuration and Asset Mgmt. System.Alternatively also develop and govern processes to effectively manage both internal and external audits across TIS, including audit stakeholder management, remediation tracking, status reporting and lessons learnt sharing.Act as the SPOC for both internal and external audit teams across the organization and coordinate respective activities. In addition Monitor compliance of the NVS vendors to defined governance structure and ensure expected value is delivered
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IT Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Delivery Manager to join our team in Barcelona. As an IT Service Delivery Manager, you will be responsible for driving holistic IT service management across all ITIL processes, service operations, and continual service improvement.
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IT Service Delivery Manager
hace 6 meses
Barcelona, España Zurich Insurance A tiempo completo**Our opportunity** Join our dynamic IT team dedicated to: - Delivering high-quality IT services that meet the needs of our clients and staff - Implementing and managing service delivery processes, metrics, and reporting - Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee all aspects...
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It Service Manager
hace 1 mes
Barcelona, España Allianz Popular Sl. A tiempo completo.We are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance, availability,...
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It Service Manager
hace 1 mes
Barcelona, España Allianz Popular Sl. A tiempo completoWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance, availability,...
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It Service Manager, Barcelona
hace 2 meses
Barcelona, España Hays A tiempo completoIT Service Manager, Barcelona Barcelona Barcelona, Barcelona, ES IT Service Manager en Barcelona.Hays Technology is collaborating with a renowned international company to set up their Tech HUB in Barcelona.We are looking for a mid profile as an IT Service Specialist with a maximum of 5 years of experience focused on Service Management in the IT Operations...
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It Service Manager, Barcelona
hace 2 meses
Barcelona, España Hays A tiempo completoIT Service Manager, Barcelona Barcelona Barcelona, Barcelona, ES IT Service Manager en Barcelona.Hays Technology is collaborating with a renowned international company to set up their Tech HUB in Barcelona.We are looking for a mid profile as an IT Service Specialist with a maximum of 5 years of experience focused on Service Management in the IT Operations...
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It Service Manager
hace 1 mes
Barcelona, España Allianz A tiempo completoAbout the JobWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance,...
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It Service Manager
hace 1 mes
Barcelona, España Allianz Popular Sl. A tiempo completoWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance, availability,...
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It Service Manager
hace 1 mes
Barcelona, España Allianz Popular Sl. A tiempo completoWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance, availability,...
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IT Service Manager
hace 4 semanas
Barcelona, España Allianz Popular SL. A tiempo completoWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance, availability,...
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It Service Manager
hace 1 mes
Barcelona, España Allianz Popular Sl. A tiempo completoWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz.This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives.The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance, availability, and...
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IT Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Novartis A tiempo completoAbout the JobWe are seeking a highly skilled IT Service Delivery Manager to join our team at Novartis. The successful candidate will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Key...
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IT Service Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Novartis A tiempo completo**About Novartis**We are a global healthcare leader dedicated to reimagining medicine and improving and extending people's lives. Our purpose is to become the most valued and trusted medicines company in the world.Career OpportunitiesWe are seeking an IT Service Operations Manager to join our team in Barcelona, Spain. As a key member of our IT organization,...
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It Service Manager, Barcelona
hace 2 meses
Barcelona, España Hays A tiempo completoIT Service Manager, BarcelonaBarcelonaBarcelona, Barcelona, ES IT Service Manager en Barcelona.Hays Technology is collaborating with a renowned international company to set up their Tech HUB in Barcelona.We are looking for a mid profile as an IT Service Specialist with a maximum of 5 years of experience focused on Service Management in the IT Operations...
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IT Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Amaris Consulting A tiempo completoJob OverviewAmaris Consulting is a leading international consulting firm with €800M turnover and 1,000+ clients worldwide. We are seeking an IT Service Delivery Manager to join our team.
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IT Service Manager
hace 5 meses
Barcelona, España Iwantic A tiempo completoBarcelona,Barcelona Desde la división de **IT&Cloud** nos encontramos en la búsqueda de un/a **IT Service Manager** para un importante empresa multinacional (cliente final) con sede en Barcelona. **¿Qué harás?** - Coordinación y supervisión de proveedores. - Definir, controlar y supervisar los KPI para medir el rendimiento del servicio. -...
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IT Service Manager, Barcelona
hace 4 semanas
Barcelona, España HAYS A tiempo completoIT Service Manager, Barcelona Barcelona Barcelona, Barcelona, ES IT Service Manager en Barcelona.Hays Technology is collaborating with a renowned international company to set up their Tech HUB in Barcelona.We are looking for a mid profile as an IT Service Specialist with a maximum of 5 years of experience focused on Service Management in the IT Operations...
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IT Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Allianz A tiempo completoAbout the RoleWe are seeking a seasoned IT Service Delivery Manager to drive the success of our IT services, ensuring seamless delivery and support. This pivotal role aligns with our strategic objectives, focusing on high levels of performance, availability, and customer satisfaction.Your Career PathOversee the end-to-end delivery of IT services, from...
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IT Service Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Novartis A tiempo completoJob Overview">We are seeking a highly skilled IT Service Operations Manager to join our team in Barcelona. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.">Main...
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It Service Manager
hace 4 meses
Barcelona, España Iwantic A tiempo completoBarcelona,BarcelonaDesde la división de **IT&Cloud** nos encontramos en la búsqueda de un/a **IT Service Manager** para un importante empresa multinacional (cliente final) con sede en Barcelona.**¿Qué harás?**- Coordinación y supervisión de proveedores.- Definir, controlar y supervisar los KPI para medir el rendimiento del servicio.- Colaborar con...
